Senior Salesforce Engineer - AWS Connect & Contact Center

• AWS Connect Telephony: Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
• Multi-Channel Architecture: Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice - AWS Connect products.
• Salesforce SCV Integration: Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
• Startup Scale: Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment.

This role is 100% remote. You must have significant experience in telephony and multi-channel contact centers, with a mandatory mastery of AWS Connect., * AWS Connect Mastery (Required): Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.

• Telephony Architecture (Required): Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting.
• Multi-Channel Experience: Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers.
• Salesforce Ecosystem: Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing.
• Agile Mindset: Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment.

Desirable Skills (Nice to Have)

• Experience with Salesforce AI capabilities (Einstein Copilot, Next Best Action, Einstein Analytics).
• Experience handling IoT data streams, utility sector workflows, or renewable energy asset monitoring.

Experience & Certifications

• 6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations.
• AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.

Physical Requirements

• Extended period working at a computer workstation.

SunStrong Management offers a rich and affordable benefits package through UnitedHealthcare and MetLife within the US intercontinental states. Our benefits include:

• HDHP and PPO Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons.
• Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility/commercial-scale infrastructure. We are seeking a Software Engineer to own the design and implementation of our global, AI-enabled contact center. Reporting directly to the Software Engineering Manager - Salesforce, you will be responsible for our AWS Connect - Salesforce Service Cloud Voice (SCV) to support 200+ agents across 4 global locations.