Computer Systems Engineer

About The Role: Are you a responsive problem-solver who excels at helping users get back to work quickly? Kota Technology is hiring a Level 1 Service Desk Engineer to be the first line of support for our growing client base. You’ll own ticket triage, first response, and resolution of routine IT issues-and you’ll be measured on how effectively you resolve issues at your level, not on how many you pass up.

This is a full-time, in-office position with occasional onsite visits to client locations. Your work directly impacts client satisfaction and Kota’s reputation for responsive, dependable support., * Respond to incoming support tickets, calls, and emails within SLA targets; set correct Priority and Work Type at intake

• Resolve routine, documented issues end-to-end: password resets, account lockouts, printer troubleshooting, connectivity problems
• Execute user onboarding and offboarding tasks from checklist to completion
• Manage basic Microsoft 365 administration: create accounts, assign licenses, manage mailboxes and groups
• Keep clients informed throughout ticket resolution with clear, professional communication
• Document work thoroughly: what was done, who it was discussed with, troubleshooting steps, and resolution
• Perform onsite support at client locations when scheduled (hardware installs, equipment swaps, hands-on troubleshooting), This is an entry or intermediate-level IT support role ideal for someone who wants to build a career in managed services. Success here isn’t about volume-it’s about clean, complete ticket resolution, professional client interactions, and taking ownership of your work. L1 is the foundation of Kota’s service experience, and strong performers move quickly into field-based roles and beyond.

• Strong customer service mindset-you genuinely want to help users solve their problems
• Attention to detail and disciplined documentation habits (this is critical at Kota)
• Ability to troubleshoot methodically and follow procedures consistently
• Comfort working independently and asking for help when an issue is beyond your scope
• Basic technical foundation in Windows, Active Directory, Microsoft 365, and network connectivity
• Reliable transportation and willingness to travel within our service area for onsite work
• Ability to lift and move IT equipment up to 50 lbs, In-office with occasional onsite visits to client locations. A valid driver’s license and reliable transportation required., * Experience in healthcare IT environments
• Understanding of HIPAA compliance requirements
• CompTIA A+, Network+, or similar certifications
• Experience with remote support tools (TeamViewer, ConnectWise, etc.)
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with cable management and structured cabling
• Familiarity with antivirus and security software
• Experience with ticketing systems
• Previous experience with onsite IT installations or project work

Physical Requirements:

• Ability to lift and carry equipment weighing up to 50 pounds
• Comfortable working with ladders, drills, and other power tools
• Ability to crawl under desks, climb ladders, and work in tight spaces
• Capable of bending, kneeling, and standing for extended periods
• Able to work in varying environments including server rooms, construction sites, and medical facilities
• Comfortable driving to multiple client locations daily, sometimes in adverse weather conditions

Pulled from the full job description

• Mileage reimbursement
• Paid time off
• Dental insurance
• Flexible schedule, * A clear career ladder: L1 * L1.5 (Field Support) * L2 * L2.5 * L3, with advancement based on demonstrated skills
• Mentorship and runbooks to help you grow
• A role where good work is recognized-strong L1 engineers resolve the bulk of issues cleanly at their level
• Full-time employment with a growing company, * Competitive salary based on experience
• Paid time off
• Company vehicle or mileage reimbursement
• Professional development and training opportunities
• Opportunity to work with cutting-edge healthcare technology
• Supportive team environment
• Career growth potential within the organization

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Paid time off

About Kota Technology: Kota Technology is a leading Healthcare Managed Services Provider and expanding into various commercial businesses. We serve over 50 medical and dental practices across South Dakota, North Dakota, Minnesota, and Nebraska.