TECHNICAL ANALYST II

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available. Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities. Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do: Technical Analyst II / Office of Information Technology / Strategic Services The Technical Analyst role serves as a key liaison between business needs and technical solutions by analyzing complex systems, gathering and documenting requirements, troubleshooting issues, and translating business objectives into actionable technical specifications. It supports FDOT infrastructure by monitoring system health, maintaining servers and applications, assisting in system and network administration, and documenting findings to ensure reliable, secure performance. The position also contributes to cloud services and DevOps efforts, including work with AWS, Azure, Microsoft 365, identity and access management, and Azure DevOps repositories and pipelines, while collaborating with technical teams and stakeholders to ensure solutions align with departmental goals. The Difference You Will Make: Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. How You Will Grow: FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. Where You Will Work: Florida Department of Transportation Office of Information Technology / Strategic Services 3185 South Blair Stone Road Tallahassee, Florida 32311 Your Specific Responsibilities: This Technical Analyst position provides a bridge between business needs and technical solutions. Analyzes complex systems, gathers and documents technical requirements, troubleshoots issues, and translates business needs into functional specifications. Tests system functionality and creates technical documentation for users and Office of Information Technology (OIT) teams. Creates reports, and extracts insights that drive business decisions. Collaborates closely with developers, engineers, and business stakeholders, effectively communicates technical concepts to non-technical audiences while ensuring implemented solutions align with Department objectives. Support FDOT Infrastructure and Systems by assisting with the maintenance and support of FDOT servers, systems, and infrastructure components. Help ensure systems and applications remain available, secure, and perform properly by monitoring usage and system health. Participates in troubleshooting systems, servers, and application problems and escalates issues as needed. Helps evaluate system metrics such as availability, utilization, and latency, and document findings, including troubleshooting steps, configuration updates, and processes for team use. Supports clear communication of system status, updates, or issues to team members. Assists with server, application, and network administration by coordinating server configuration and management tasks with FDOT teams and contractors. Supports routine systems or software upgrades by following established procedures. Assists with basic steps in establishing connections, verifying access, and checking firewall and network configurations. Support cloud services and DevOps activities by assisting with tasks involving AWS, Azure, Microsoft 365, or other cloud services under supervision. Learn and support the identity and access management tasks and user access maintenance requests. Assists with maintaining Azure DevOps repositories, projects, and pipelines as directed. The Successful Candidate will have the following required Knowledge, Skills, and Abilities

• Knowledge of Information Technology asset management and inventory tracking tools.
• Knowledge of Windows server operating systems, networking infrastructure, and hardware.
• Knowledge of Disaster Recovery planning, exercises, and practices.

Ability to:

• Ability to establish and maintain good working relationships with customers and vendors.
• Ability to log and track problems in a service desk database.
• Ability to work independently, plan, organize, coordinate, and adjust work schedules to complete projects and other work assignments.
• Ability to plan, document, and complete projects in a timely manner.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact with organizational structure.
• Ability to collect, evaluate, and analyze data to develop reports and make recommendations.
• Ability to solve problems and make timely decisions.
• Ability to establish and maintain effective working relationships.
• Ability to understand, deploy, and manage AWS, Microsoft Azure, and/or other cloud services.
• Ability to support other Office of Information Technology staff, including architects and developers., Five (5) years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems. Post-secondary education may substitute on a year-for-year basis for the required experience.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package

• 10 paid holidays a year

• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit: SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708. THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.