Digital Campaign Strategist & Project Manager

As a Digital Campaign Strategist & Project Manager, you will act as the primary marketing lead and project manager for Feathr Managed Services customers, ensuring the successful execution of digital marketing campaigns using the Feathr platform. You will collaborate closely with contracted Campaign Managers, external agencies, and internal teams to drive results. Reporting to the Team Manager on the Managed Services team, your role combines strategic oversight and hands-on project management, ensuring customer marketing objectives are met and campaigns are delivered on time and on budget., * Develop and oversee the implementation of annual Feathr marketing plans for customers, aligning with their goals, target audiences, and budget. You will use tools like Planhat, Google Suite and Salesforce to stay organized and meet deadlines, while maintaining proactive communication with customers on any shifts.

• Lead and delegate key deliverables, including design assets, campaign launches, and marketing performance reports, in collaboration with external agencies and contracted employees.
• Work closely with the Account Management team on Customer Success to ensure high retention rates by identifying upsell opportunities and proactive retention strategies.
• Share key observations and trends from customer campaigns with internal teams and leadership to enhance the overall customer experience.
• Stay up-to-date on industry trends, digital marketing best practices, and the Feathr platform through regular participation in support/product meetings, industry research, and professional development.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• 1+ years of experience in developing, managing, or planning marketing campaigns
• 3+ years of experience in a full-time strategic customer-relationship management position
• 1+ years of experience in account management or project management
• Proficiency with software and digital marketing tools

Your Qualities:

• Effective Communication & Presentation: Strong presentation skills, with the ability to explain complex digital marketing concepts and provide clear recommendations to customers.
• Delegation & Leadership: Skilled at assessing critical tasks and effectively delegating work to external team members to ensure deadlines are met.
• Advanced Prioritization & Project Management: Ability to identify critical tasks that directly impact deadlines and campaign objectives, ensuring projects are executed efficiently and on time.
• Customer Feedback Integration: Actively gather and communicate customer feedback to internal teams to help improve products and services.
• Problem-Solving & Adaptability: Ability to address challenges and adapt to evolving customer needs, adjusting strategies as necessary.
• Continuous Learning: Commitment to staying current with digital marketing trends, emerging technologies, and best practices.
• Relationship Management: Proven ability to build and maintain strong customer relationships, leading to renewals and high levels of customer satisfaction., Best Practices, Budget Management, Budgeting, Campaigns, Communication Skills, Contract Management, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer/Client Research, Dental Insurance, Develop and Maintain Customers, Diversity, Establish Priorities, Health Insurance, Industry/Trade Analysis, Leadership, Marketing, Marketing Campaign, Marketing Objectives, Marketing Plan, Nonprofit, Online Marketing, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Professional Services, Project/Program Management, Relationship Management, Retention Programs, Sales Management, Salesforce.com, Team Lead/Manager, Time Management, Up-Selling, Vision Plan

Compensation: $68,000 + up to $10,000 bonus annually

Benefits: Fully Remote, Health/ dental/ vision, Paid Vacation/ sick/ holidays Important Note, Base pay for this position is $68,000, plus up to an additional $10,000 bonus.

In addition, you’ll receive health/dental/vision insurance, and other benefits, not to mention being a part of a supportive and motivated Professional Services team. Location:

This role is open to remote candidates located within the United States, with a preference for those in the EST or CST time zones. Interview Process:

As a part of our commitment to creating a fair and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.

Please note: Because this is an evergreen posting, the timeline for moving through these stages may differ from a traditional hiring process. We review applications on a rolling basis, and candidates typically enter the interview process once a relevant opening becomes available rather than immediately upon applying. This means the time between application and first outreach can vary. Sometimes it’s quick, and sometimes it takes longer. Below is what the process looks like once it begins.

• HR Information Screen - The Talent Acquisition Team will invite candidates that move forward to a 15-minute virtual interview. This conversation will be focused on relevant work experience, compensation, role overview, and answering any questions the candidate has.
• Manager Interview - This is a chance to meet the manager and dive deeper into your experience and the expectations of this role.
• Work Assignment & Panel Interview - Candidates will be given a work assignment prompt to complete a project that is relevant to the work they can expect in the role. This interview will dive deeper into the role, technical knowledge, and requirements of the position.
• Offer - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate.

Interviewing at Feathr

We’ve prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice on how to make the most of your interview experience with us. Access the resource here.

We encourage all applicants to take advantage of this resource to help prepare for their interviews and gain a deeper understanding of what to expect when applying to join our Flock.

Benefits & Perks for full-time employees

We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.

• Fully remote
• Full vision, dental, and ~99% health insurance for employees
• Sick time off
• Vacation time off
• Extended Wintr Break
• Parental Leave
• Wellness Reimbursement Credit
• Home Office Stipend
• Professional Development Budget
• Team hangouts and events

Culture:

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.

• Practicality: Progress Over Perfection
• Ambition: When Feathr wins, We all win
• Candor: Better communication, Better results
• Trust: Assume the best, Share openly
• Service: We exist to fix

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply. Remote

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.

Feathr’s software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

We’re working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you’re ready to grow and “help the helpers” you’ve come to the right place.