• Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services.
• Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation.
• Ensure all configuration, change, and release activities align with Systems Engineering Life Cycle (SELC), IT Systems Lifecycle, and ITSM best practices.
• Maintain and oversee the Configuration Management Database (CMDB) as the authoritative source of record for configuration items, ensuring accuracy, completeness, and auditability.
• Establish and enforce configuration baselines and governance controls to ensure integrity, consistency, and compliance across enterprise environments.
• Coordinate directly with stakeholders and service area leads to manage change windows, planned releases, and outage communications, minimizing operational disruption.
• Support onboarding of new systems transitioning into operations by aligning service area leads with scope, dependencies, and configuration requirements.
• Identify and track new workloads, applications, and services, ensuring proper integration into configuration, change, and release processes.
• Collaborate with incident management and disaster recovery teams to ensure changes do not negatively impact service stability, continuity of operations, or recovery readiness.
• Drive continuous improvement of configuration, change, and release processes, enhancing efficiency, transparency, and compliance across the enterprise.

Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required., * Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.

• Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.
• Proven experience managing and maintaining a Configuration Management Database (CMDB), ensuring data accuracy and integrity.
• Strong knowledge of ITIL-based ITSM processes, including change, configuration, and release management.
• Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models).
• Demonstrated ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.
• Experience supporting system onboarding and transition to operations, including documentation and process alignment.
• Ability to develop and enforce configuration baselines, governance controls, and audit practices.
• Experience supporting Agile frameworks, including PI planning and Release Train coordination.
• Ability to produce and maintain technical documentation, procedures, and reporting artifacts.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 8-12 years of experience in IT service management, configuration management, or change/release management roles.

Preferred Skills and Qualifications:

• Experience supporting federal government environments.
• Familiarity with IT Systems Lifecycle and SELC frameworks.
• Experience supporting large-scale, multi-service enterprise environments.
• Strong understanding of CMDB design, governance, and data quality management.
• Experience working with ServiceNow or similar ITSM platforms.
• Ability to manage conflicting priorities and coordinate across multiple service areas.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience driving continuous process improvement initiatives in ITSM environments.
• SAFe certification (e.g., SAFe RTE or equivalent) preferred if aligned to contract expectations.

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$100,000

Maximum Salary

$150,000