Information Technology Specialist I

The incumbent, under immediate supervision of the Information Technology Manager, is responsible for the installation

and support of computer and audio-visual software and hardware for Library staff. The Information Technology Specialist

is tasked with setting up, managing, and troubleshooting the technology systems the library uses to maintain computer and, * Installs, upgrades, maintains, and troubleshoots network hardware, infrastructure, and software.

• Provides phone, e-mail and helpdesk support to Library staff concerning software and hardware consisting of

basic computer operations.

• Assist staff in the proper use of computers, printers, peripherals, and audio-visual equipment.

• Evaluates new products and performs operating system upgrades.

• Enters and retrieves information in an automated information system.

• Performs related duties as assigned.

• Responds to end user IT requests via phone, email, or ticket.

• Installs, configures, and customizes software for desktops and servers.

• Administers operating system patching, data backup, and recovery software.

• Configures network cabling, connectors, and interfaces.

• Demonstrates knowledge of Windows Desktops and Servers, installation.

• Experience working with Chromebook, Android, and Apple devices.

• Working knowledge of Microsoft Office 365 and Azure Directory Services.

• Knowledge of Microsoft Active Directory.

• Ability to work independently, or as part of a team.

• Demonstrates the ability to interact tactfully and effectively with staff and public.

• Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.

• Communicate effectively, both orally and in writing.

• Performs other duties as assigned.

• Not required, but a plus if experienced with Envisionware library technology products

• Not required, but a plus if experienced with Sierra ILS (Integrated Library System), A. Graduation from a regionally accredited two-year or NYS registered college or university or one accredited by the NYS Board of Regents to grant degrees with a bachelor’s degree in computer science or a related field AND three

(3) years of full-time paid experience in computer, server and network operations, software applications or

peripherals; OR

B. Graduation from a regionally accredited two-year or NYS registered college or university or one accredited by the NYS Board of Regents to grant degrees with an associate’s degree in computer science or a related field, AND

five (5) years of full-time paid experience in computer, server and network operations, software applications or

peripherals; OR

C. Any equivalent combination of training and experience as defined by the limits of (A) and (B) above.

NOTE:

Successful completion of A+, Network+, Security+, or Microsoft 365 certifications may be substituted for one year of

experience.

SPECIAL REQUIREMENTS:

A valid New York State driver’s license and use of a personal vehicle is required at the date of the appointment and for

the duration of employment.

Work Schedule: A combination of day, evening, and weekend hours up to 37.5 hours per week is required. Weekend on-call rotation, approximately one weekend per month: Saturday 10am-5pm and Sunday 1pm-5pm.

Salary Range: $59,502.59 - $65,101.46

Albany Public Library is an AA/EO institution and is strongly and actively committed to increasing diversity within its organization.