Technology Support Analyst

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Troubleshoots and repairs basic network problems. Familiar with setup and operation of current technology., Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.Evaluates existing computer systems hardware, and performs system upgrades; based on customer needs, customizes and tests computer systems, and resolves configuration conflicts and errors.Installs, integrates, and configures new computer systems and hardware for users.Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.Reviews, prioritizes, and processes problem reports; documents the progress of projects.Familiar with a variety of the field’s concepts, practices, and procedures.Performs a variety of complicated tasks.May lead and/or guide the work of other staff or students engaged in similar functions.A wide degree of creativity and latitude is expected.Typically reports to a project leader or manager.Relies on experience and judgment to plan and accomplish goals.Performs miscellaneous job-related duties assigned.

• Bachelor degree in Microcomputer Applications, Programming, Networking Technology, Engineering or related area and/or 3-7 years of relevant information technology experience.
• At least four (4) years of directly related experience in the field or in a related area., * Knowledge of a wide range of computer systems software, applications, hardware, and communications
• Knowledge of advanced computer troubleshooting techniques
• Knowledge of customer service standards and procedures
• Must be able to troubleshoot basic Network related problems
• Ability to perform advanced, complex repairs and upgrades on a wide variety of computers and peripherals
• Ability to simultaneously coordinate and complete multiple projects
• Ability to diagnose the nature and extent of a wide range of computer problems
• Ability to install and configure computer systems, hardware, and peripherals
• Records maintenance skills
• Ability to make administrative/procedural decisions and judgments

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.