Computer Support Technician

Responsible for a wide range of activities related to computer/IT support, this includes but is not limited to; providing support to end users on a variety of issues including identification, research, and resolution of technical problems, running cable to connect devices to the network, assistance with account access issues, as well as many other IT related activities.

Caring Campus Responsibilities: As a member of the UACCB community, each employee is responsible for advancing the Caring Campus culture to enhance student connection and success and to embody the campus purpose: Improve Lives. Key duties include adhering to the campus name badge policy, treating all visitors as guests, engaging with the campus community by reviewing institutional communications, participating in campus events, and supporting a collaborative, positive workplace environment.

Position Duties

25% - End-user tech support (hardware, software, network)

Providing tech support for faculty, staff and students on a variety of issues related to hardware, software and peripheral equipment and/or basic network issues. In regards to faculty and/or staff, this may include classroom technology as well as office technology. This includes assisting with login issues as well as assistance with the software resources that we provide for students as well as faculty and/or staff.

20% - Device management and employee onboarding

Setup devices in device management system for users and distribute appropriately. Coordinate with HR as necessary for onboarding employees.

20% - HelpDesk ticket handling and coordination

Manage and maintain the IT helpdesk by responding to tickets received, assigning tickets to responsible parties and creating tickets as needed.

20% - Account management and support duties

Perform password resets as needed and other duties related to the position as necessary.

15% - Technology needs assessment and purchasing

Order technology equipment or make recommendations based on what technology the user needs, as needed, as well as get the required supporting documentation.

Familiarity with most computer equipment

Operating systems: Windows, macOS, basic Linux

Basic understanding of device enrollment/management software.

Knowledge of networking concepts

Knowledge of Active Directory/Entra ID concepts

Should be familiar with the Microsoft software suite and most operating systems and browsers.

SaaS applications and cloud service basics

IT service management concepts (incident, request, change)

Security best practices and compliance awareness

Skills

Troubleshoot hardware, software, and network issues

Configure and support desktops, laptops, mobile devices, and any other technical equipment that uses software

Diagnose connectivity issues across LAN/WAN/Wi-Fi/VPN

Install, configure, and support enterprise applications

Use ticketing systems to track, prioritize, and resolve issues

Communicate technical information clearly to non-technical users

Document solutions and create knowledge base articles

Use inventory software to track device information

Use remote support and device management tools

Perform basic scripting or automation (PowerShell, Bash)

Abilities

Ability to analyze problems methodically and identify root causes

Ability to prioritize and manage multiple support requests

Ability to remain calm, professional, and customer-focused under pressure

Ability to learn new systems, tools, and technologies quickly

Ability to work independently and escalate issues appropriately

Ability to follow security policies and procedural guidelines

Ability to collaborate with other IT teams and vendors

Ability to adapt communication style to different users

Ability to recognize potential security incidents and respond appropriately Qualifications, * The formal education equivalent of an associate degree; plus one year of computer or network support experience., * The formal education equivalent of an associate degree; plus two years of computer or network support experience., Pre-employment Screening Requirements:Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

No Institution Name: University of Arkansas Community College at Batesville

The University of Arkansas Community College at Batesville (UACCB) is a comprehensive community college committed to providing learning experiences that improve the lives of those we serve.

UACCB provides affordable access to technical education and college transfer programs that meet the diverse higher education needs of the citizens of north central Arkansas. These programs are provided to the traditional college student as well as to high school students through a state approved Secondary Area Career Center. The College also promotes economic development and an enhanced quality of life for the community through adult education, developmental education, customized business and industry training, and continuing education programs.

UACCB’s mission is to provide quality educational opportunities within a supportive learning environment. We promote success through community partnerships, responsive programs, and an enduring commitment to improvement.