Computer Support Specialist

To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Key Duties/Responsibilities

Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.

Performs device imaging.

Configure Laptops, Desktops and Printers

Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.

Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.

Provide onsite and/or remote assistance to equipment users.

Occasional after-hours support will be necessary.

Expertise managing multiple priorities simultaneously.

Manage assigned projects to deliver services in accordance with established objectives, Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner

This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required

Highly motivated and desire to continually learn new technologies.

Professional and interpersonal communication skills when interacting with others.

Ability to work with or without supervision.

Maintain positive communications with all team members, clients, and volunteers.

Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.

Reliable transportation for travel between various sites to support end users., Associate’s degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.

Pulled from the full job description Loan forgiveness Tuition reimbursement Paid parental leave Parental leave Paid time off Employee assistance program, Pay range: $45,335 - $73,770 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

A team of more than 600 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality and innovative care to our patients. Join our nationally ranked team at UAB Medicine, amongst the top 150 Places to Work in 2025 as ranked by Becker’s Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years., We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.