Workplace Solutions Supervisor

We are seeking a hands-on Workplace Solutions Supervisor to lead the day-to-day operations of a high-performing Workplace Solutions team supporting a dynamic New York City office. This role oversees a team of six and is responsible for delivering seamless workplace services across four large office floors, ensuring a consistent, high-quality experience for internal clients., Team Leadership & Operations

• Oversee daily operations of a Workplace Solutions team, including Concierge staff, a Print Associate, and an Office Services Associate
• Ensure all service requests are managed efficiently and meet established service standards
• Maintain oversight of the shared workplace services inbox to ensure timely, high-quality responses
• Provide day-to-day coaching and guidance to team members; escalate performance concerns as needed
• Coordinate team coverage for absences and scheduling changes

Workplace Services & Hospitality

• Coordinate conference room logistics, meeting support, and catering orders
• Support vendor sourcing and assist with planning workplace events
• Conduct routine floor walks to ensure shared spaces, business centers, and workplace areas are maintained to a high standard
• Ensure pantry and office supply areas are consistently stocked and organized
• Monitor print production requests and ensure quality and timeliness

Workplace Coordination

• Support onboarding and offboarding logistics, including workspace setup
• Coordinate seat assignments and maintain basic floor plan updates
• Assist with internal moves and workspace adjustments
• Manage access requests, including access cards and general workplace entry needs

Administrative & Operational Support

• Maintain operational trackers and reporting tools using Excel
• Manage timecard tracking and approvals for onsite team members
• Address day-to-day operational issues while maintaining service continuity
• Communicate regularly with leadership on site operations and emerging needs
• Partner with building management and external vendors to support workplace operations

• Experience in workplace operations, hospitality, or office services leadership
• Proven ability to lead and coordinate a team in a fast-paced, client-facing environment
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Excel and Outlook; comfortable learning new systems
• Detail-oriented with a strong commitment to service excellence

This role is ideal for a proactive, service-driven leader who thrives in a hands-on environment and is passionate about delivering an elevated workplace experience.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.