Google Cloud Platform-Senior Eng (AWS Connect Google Five9

Sierra Business Solution LLC

Phoenix, AZ, United States

about 1 month ago

Apply on www.dice.com

Prepare application

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Application Programming Interfaces (APIs) Agile Methodology BigQuery Cloud Computing Cloud Computing Security Continuous Delivery Continuous Integration Data Structures Software Design Patterns DevOps Github Identity and Access Management

+10 more

OAuth Role-Based Access Control Release Management Systems Integration Google Cloud System Availability Apigee Amazon Virtual Private Cloud (VPC) Terraform Webhooks

Job description

Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX

(Dialogflow CX), including conversational IVR design, NLUNLP modeling, intent and flow

orchestration, webhook integrations, speech-to-texttext-to-speech, and seamless integration with

Five9 and enterprise systems.

Architect secure, resilient cloud infrastructure on Google Cloud Platform using services such as GKE, Cloud Run,

Cloud Functions, PubSub, Apigee, and BigQuery, implementing IAM, VPC design, encryption,

multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade

customer experience platforms.

Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing,

dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and

compliant contact center operations.

Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including

CRMCTI integrations, webhooks, SIPWebRTC, security configuration (RBAC, PCIHIPAA), and

Requirements

Experience with Agile development, Continuous Integration, and Continuous Delivery, including

working knowledge of various tools in the CICD pipeline. DevOps and Observability.

Experience with automated release management using GitHub Actions.

Experience in Architecture design and modeling should possess strong skills in designing and

modeling complex systems and architecture.

Good understanding of data structures, algorithms, and design patterns

Great written communication and documentation abilities

Strong understanding of cloud security architecture and Encryption and OAuth.

Looks proactively beyond the obvious for continuous improvement opportunities.

Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike

Exceptional communication and stakeholder management skills, with the ability to collaborate

with cross-functional teams, including developers, business analysts, and quality assurance