Salesforce/CRM Tester

We are seeking an experienced Salesforce/CRM Tester to support testing activities for the Michigan Enterprise Contact Center team. The ideal candidate will have strong Salesforce QA/testing experience, particularly with Salesforce Service Cloud, Experience Cloud, Azure DevOps Test Suites, API testing, and test automation.

Responsibilities :

Work in an Agile environment and understand Agile methodologies.

Participate in vendor requirement sessions and understand customer requirements.

Create and maintain Test Plans, Test Suites, and test cases using Azure DevOps.

Develop test scripts based on requirements for new projects and enhancements.

Interpret requirements and user stories and translate them into effective test cases.

Collaborate with customers, vendors, developers, and project teams throughout the testing lifecycle.

Develop positive and negative test cases based on Salesforce application requirements.

Understand Salesforce technical environments, including Production and Sandbox environments.

Perform regression testing for new solutions and enhancements.

Test Salesforce Service Cloud and Experience Cloud functionality.

Perform API testing using REST API, SOAP API, and Bulk API.

Utilize tools such as Postman, SoapUI, or similar API testing tools.

Identify automation frameworks and recommend improvements.

Develop and maintain automated test scripts.

Collaborate with test engineers to implement automation within Continuous Integration environments.

6+ years of Salesforce QA/Testing experience

4+ years of Salesforce Service Cloud experience

4+ years of Azure DevOps Test Suite experience

Strong Salesforce testing experience with Service Cloud and Experience Cloud.

Strong understanding of Salesforce capabilities and limitations.

Experience with Salesforce Production and Sandbox environments.

Experience creating, maintaining, and executing test scripts.

Strong knowledge of QA/testing best practices.

Experience documenting, tracking, and managing defects in Azure DevOps.

Strong understanding of Salesforce objects and functionality, including:

Flows

Lightning