Salesforce/CRM Tester

As a Salesforce/CRM Tester, you ll be comfortable with Testing

salesforce applications and utilizing Azure DevOps for designing,

maintaining, and executing test cases for the Michigan Enterprise

Contact Center team at the Department of Technology, Management, and

Budget. Responsibilities for this position include but are not limited

• Work in an agile environment and understand agile methodologies.

• Participate in vendor requirement sessions with customers and

understand the requirements and be comfortable writing Test

Plans/Test Suites in Azure DevOps and easily maintainable for SOM.

• Work with the customer, vendor, and Development Team to define Test

scripts based on requirements for new projects and any future

enhancements.

• Proficiency in interpreting requirements/user stories and writing

test cases using Azure DevOps.

• Participate in defining and designing activities of the project

engagement, to ensure a full understanding of client requirements, Document and evaluate test results and defects, track and manage

defects through to resolution in Azure DevOps.

• Ensure full traceability between test scripts, results, and client

requirements.

• Maintain and enhance existing test scripts.

• Azure DevOps experience with Prepare Test Suites.

Fully understand the capabilities and limitations of the technical

environments of the applications used by the enterprise.

• Strong hands-on experience in writing positive and native test cases

in Azure DevOps as per Salesforce Application needs.

• Identify automation framework and make recommendations for

improvements.

• Familiarity with testing salesforce service cloud, including web

services and Rest API, SOAP API, and Bulk API, using tools like

SoapUI, Postman, or similar applications., Proven record of delivering business value by leveraging technology

and an ability to communicate strategic technical concepts at an

executive level and be a trusted voice at the decision-making table.

• Devise a training plan for the team for a smooth and successful

transition to Maintenance & Operations.

• The successful candidate will be self-motivated and can work under

dynamic conditions and within deadlines.

• Ability to effectively transfer knowledge and flex according to the

situation.

• Excellent written and verbal communication skills.

• Facilitation and problem-solving skills.

Salesforce Testing

• Strong knowledge and working experience in Service Cloud and

Experience Cloud.

• Participation in each phase of full Salesforce lifecycle

implementations.

• In-depth understanding of the capabilities and constraints of

Salesforce.

• Understanding of Salesforce Production and Sandboxes.

• Analyze the impact of new solutions/enhancements and run appropriate

regression testing., Salesforce QA/testing: 6 years (Required).

• Salesforce Service Cloud: 4 years (Required).

• Azure DevOps Test Suite: 4 years (Required).

• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).

• SQL: 1 year (Preferred/Optional).

• Selenium/Test Automation or other Test automation tools: 1 year

(Preferred).

• Experience in State of Michigan or other Government / Public Health

Processes and guidelines (Preferred).

• Should have Salesforce object knowledge such as flows, AppExchange

packages, Lightning, Apex, and Significant QA Experience. This can

come either in the form of real-world experience or actual hands-on

background with Salesforce.

• Knowledge of testing/QA best practices

• Ability to create and utilize test scripts.

CONTRACTOR, FULL_TIME, PART_TIME