Classroom Technology Specialist

The Classroom Technology Specialist will work as an integral part of the Classroom Technology team to provide technical support and site administration for rooms and equipment. This position will make minor and/or preventive classroom equipment repairs, deliveries, and installations. The Classroom Technology Specialist provides training, consultation, and direct technical support to students, staff, and faculty using technology and information systems in classroom settings. Typical responsibilities include but are not limited to troubleshooting classroom AV and projection systems, monitoring equipment requests and reservations, tracking and organizing equipment intake, stock and storage and communal working areas, assisting with AV Services projects and preparing equipment, minor equipment installations, helping to maintain the Classroom Technology, classroom database and website, providing event technology setup assistance and basic camera and audio operation, and working directly with the AV manager as needed to perform administrative, planning or project prep task.

The incumbent in this position will be expected to work somewhat independently, under the direction of the AV Services manager, while applying broad knowledge to standard and non-standard technical applications to solve a wide range of problems and accomplish tasks.

This position may be required to work evenings, weekend shifts, and/or holidays in the absence of regularly scheduled staff; academic calendar requirements may impact some types of leave requests during certain times of the year.

Work is reviewed regularly by the supervisor to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

Driving:

Ability to qualify for and maintain UO driver’s certification eligibility, which includes maintaining an Oregon driver’s license throughout employment in this position, is preferred.

Work Schedule:

Typical daytime hours, evenings and weekends as needed.

This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies

• • Broad knowledge of and technical fluency with presentation technologies and information systems used in diverse university level educational settings.

• Demonstrated skills in the use and maintenance of digital and other video and audio projection and presentation devices.

• Familiarity with classroom control systems, and a range of classroom hardware from various AV hardware brands. AV Services has standardized Crestron for classroom control systems.

** Strong troubleshooting skills with the ability to work under pressure to quickly and accurately diagnose and correct complex problems involving computer and projector settings, cable and network connections, and room systems in live settings such as large classrooms with students and professors present.

** Experienced in training and consulting on AV and computer equipment for various skill levels.

** Requires ability to work well independently as well as collaboratively with all UO staff.

** Effective time management in both cyclic and sporadic workloads, and during under high activity and interruptions.

** Must be able to work for long periods under artificial light.

** Outstanding track record in service delivery, customer service, and internal communication.

** Provide superior customer service, with the ability to address customer escalations as needed with tact, and diplomacy.

** Excellent written and interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.

** Experience with and ability to manage multiple projects and competing priorities.

• Perform duties in a way that advances and supports the mission of the department and university.

** Maintain a safe and safety-conscious workplace.

** Maintain a respectful workplace and model a positive and proactive attitude.

** Model the highest ethical standards.

Preferred Qualifications

• Experience with room technology assistance for events, or other high pressure situations.

• Experience in higher education, preferably in an educational technology support role.

• Previous lead-work or supervisory experience.

• Experience with ITIL or ITSM, or other technology industry-based framework.

• A valid driver’s license.

• Previous project management or project lead experience.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visitour website (https://hr.uoregon.edu/about-benefits) .

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

The Audio Visual (AV) Services team, part of Technology Infrastructure, provides assistance, coordination, training and leadership in AV on campus, providing essential services to faculty, staff, and students in their teaching, learning, work and research.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon’s natural and cultural treasures.