Consumer Access Manager

• Manages the day-to-day operations of the team and department.
• Adheres to labor and budget guidelines, monitoring team time and attendance.
• Trains and evaluates team members, coordinating and setting up schedules training and education sessions.
• Monitors the department’s work for accuracy and workflow.
• Escalates all team member issues to the senior manager or director, as appropriate.
• Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.
• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
• Ensures team members are oriented to the department at time of hire.
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
• Keeps up with assigned workload and seeks assistance when necessary.
• Develop and monitors facility schedule to ensure appropriate coverage.
• Performs other duties as assigned

• Mature judgement in dealing with patients, physicians, and insurance representatives [Required]
• Intermediate knowledge of Microsoft programs and familiarity with database programs [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in ever changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies [Required]
• Exceptional customer service skills [Required]
• Advanced understanding of insurance knowledge and benefits [Required]
• Advanced understanding of hospital electronic medical report (EMR) system [Required]
• Basic medical terminology [Required]
• Must be able to read, write, and speak conversational English [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Required]
• Intermediate medical terminology [Preferred]
• Bilingual: English/Spanish [Preferred]

Education:

• High School Grad or Equiv [Required]
• Bachelor’s [Preferred]

Field of Study:

• in business administration, finance, healthcare, or related field

Work Experience:

• 3+ Revenue Cycle Experience [Required]
• 2+ Supervisory Experience [Preferred]
• 2+ Customer Service Experience [Preferred]
• 2+ Direct Patient Access Experience [Preferred], * Certified Management Accountant (CMA) [Preferred] OR Certified Financial Planner (CFP) [Preferred]
• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Healthcare Access Manager (CHAM) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.