Manager, Access Services

The Patient Access Manager is responsible for all managerial functions related to Patient Access Services, including, but not limited to Inpatient, Emergency Department, Outpatient Registration, Bed Planning, Concierge Program, and Insurance Verification and Point of Service Cash Collection of their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Works closely with department supervisors and coordinators to ensure there are appropriate staffing levels at all times. Creates a positive five C’s work atmosphere and fosters teamwork and cooperation by serving as a role model. Oversees the daily operations by ensuring workflows meet the organizational and Revenue Cycle Operational needs and proactively secures reimbursement and ensures quality customer service. Facilitates integrations with physician offices, and other hospital departments to support performance improvement and ensure accurate and timely reimbursement. Assists with training, coordination and implementation of new and/or updated departmental processes to ensure positive patient outcomes and maximum reimbursement. Must adhere to HMH Quality Standards to maintain a positive patient experience at all times. Responsible for facilitating integration with Physicians, Hospital Departments and Physician offices as it relates to the overall success of the Verification and Point of Service (POS) Collection process. Oversees Denial Management process to ensure a proactive approach to decrease overall Access related denials. Maintaining and enhancing the revenue generated for services provided, denial and bad debt prevention through the use of EPIC productivity and quality tools. Responsible for the day to day operation of the Inpatient Registration for the Johnson Rehabilitation facility and the Patient Financial Clearance for Shore Rehabilitation Institute.

• Bachelor’s Degree, or relevant and equivalent HMH experience.

• Minimum 5 years prior experience in Revenue Cycle Operations.

• Advanced knowledge of the health insurance industry, managed care issues, revenue cycle, and hospital IT systems. Prior registration, insurance verification and/or specifications experience.

• Customer Service Oriented.

• Excellent written and verbal communication skills.

• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Advanced knowledge of various Revenue Cycle platforms, including those offered by EPIC.

• Excellent written and oral communication skills.

• Ability to multitask.

• Medical Terminology knowledge.

• Prior registration/insurance verification/specifications experience.

• Detail-oriented with attention to detail.

• Proficiency with Google and/or Microsoft applications.

• Excellent analytical and interpersonal skills., + Experience: Years of relevant work experience.

• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

• Skills: Demonstrated proficiency in relevant skills and competencies.

Minimum rate of $97,011.20 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness., + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Hackensack Meridian Health (Hackensack, NJ)

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.