UX Lead

• Define and evolve the global UX vision and experience strategy across owned digital channels and customer journeys.
• Create scalable customer journey frameworks aligned to customer needs and business priorities.
• Design and optimize end-to-end digital experiences across awareness, consideration, evaluation, decision, and conversion stages.
• Shift experience planning from page-centric design to journey-centric orchestration.
• Establish standards for navigation, content flow, progression paths, usability, and decision-support mechanisms.
• Lead journey-mapping workshops with business stakeholders and customer-facing teams.
• Identify friction points, usability challenges, and opportunities across key customer journeys.
• Develop and maintain UX design governance, usability standards, and experience frameworks.
• Partner with Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, Development, and regional teams to deliver consistent digital experiences.
• Use customer insights, analytics, research, and experimentation to identify opportunities and improve engagement and conversion.
• Lead UX initiatives that improve customer satisfaction, engagement, conversion rates, and overall digital experience performance.
• Communicate UX strategies, recommendations, and measurable outcomes to senior stakeholders and cross-functional teams.

• Strong knowledge of UX, customer experience (CX), product design, digital experience, and customer journey methodologies.
• Expertise in customer-centered design principles and end-to-end experience design.
• Strong understanding of usability, information architecture, navigation, content flow, and conversion optimization.
• Experience developing scalable UX frameworks and design governance standards.
• Strong analytical and problem-solving skills with the ability to translate customer and business data into actionable UX improvements.
• Excellent collaboration and stakeholder-management skills.
• Ability to work effectively within complex enterprise digital ecosystems and across global, cross-functional teams.
• Strong presentation and communication skills.
• Experience with UX research, journey mapping, experimentation, analytics, and experience optimization.

Experience:

• 8+ years of UX, CX, product design, or digital experience leadership experience.
• 12+ years of experience leading global UX organizations and enterprise experience strategy is highly desirable.
• Proven experience improving conversion rates, engagement, customer satisfaction, and business outcomes through UX initiatives.
• Experience leading UX strategy across complex enterprise digital ecosystems.
• Demonstrated experience designing customer journeys and digital experiences across multiple stages of the customer lifecycle.
• Strong portfolio demonstrating customer-centered design practices and measurable business results.
• Experience partnering with cross-functional teams including Marketing, Content, Creative, Product, Analytics, SEO, Development, and Web Operations.

Education:

• Bachelor’s degree in Human-Computer Interaction, UX Design, Digital Design, Psychology, Computer Science, or a related field.
• Equivalent combination of education and relevant experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

Together, we shape what’s next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.