Help Desk Support

The Help Desk Support responsibilities include handling and resolvng help desk tickets for software related issues., * Serve as the first contact with customers who need technical assistance

• Troubleshoot, diagnose and resolve software issues
• Handle user activations, deactivations, and changes
• Handle property onboarding and offboarding
• Assist with special projects
• Redirect unresolved issues to the next level of support personnel
• Provide quick resolution and excellent customer service
• Keep record of problems and their resolution
• Follow-up with customers
• Gather feedback from end users about system performance and make recommendations on areas to improve
• Other duties as assigned by immediate supervisor

• Bachelor’s Degree in Information Systems, Business or a related field perferrred, but not required
• Prior customer service experience required
• Experience with Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) and Cloud based storage applications
• Experience with and/or knowledge of the Yardi software system preferred
• Training skills to provide knowledge to users on software a plus
• Demonstrate effective communication skills (both written and verbal), organizational skills and ability to maintain a high level of confidentiality
• Excellent analytical and problem-solving abilities and strong customer service skills
• Effectively prioritize, multi-task, and ability to work within timeline and budgetary constraints