Help Desk Support

GENERAL CORPORATE IP, LLC

United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Outlook Cloud Storage Information Systems Microsoft Office Microsoft PowerPoint Software Engineering Yardi Software

Job description

The Help Desk Support responsibilities include handling and resolvng help desk tickets for software related issues., * Serve as the first contact with customers who need technical assistance

Troubleshoot, diagnose and resolve software issues
Handle user activations, deactivations, and changes
Handle property onboarding and offboarding
Assist with special projects
Redirect unresolved issues to the next level of support personnel
Provide quick resolution and excellent customer service
Keep record of problems and their resolution
Follow-up with customers
Gather feedback from end users about system performance and make recommendations on areas to improve
Other duties as assigned by immediate supervisor

Requirements

Bachelor’s Degree in Information Systems, Business or a related field perferrred, but not required
Prior customer service experience required
Experience with Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) and Cloud based storage applications
Experience with and/or knowledge of the Yardi software system preferred
Training skills to provide knowledge to users on software a plus
Demonstrate effective communication skills (both written and verbal), organizational skills and ability to maintain a high level of confidentiality
Excellent analytical and problem-solving abilities and strong customer service skills
Effectively prioritize, multi-task, and ability to work within timeline and budgetary constraints