Dynamics 365 Developer - Case Management

The Dynamics 365 Developer - Case Management will support the configuration, customization, and enhancement of a Microsoft Dynamics 365 Customer Service case management solution. This role requires hands-on experience with Dynamics 365 Customer Service, model-driven apps, Power Automate, role-based security, and case management workflows. The ideal candidate will understand out-of-the-box Dynamics case management capabilities and be able to extend them to meet business and investigative process needs., * Configure and customize Dynamics 365 Customer Service to support case management workflows.

• Modify and enhance model-driven apps, including forms, views, dashboards, and business process flows.
• Work within Customer Service Workspace to support case handling, routing, SLA tracking, and knowledge management.
• Configure case management features such as cases, SLAs, queues, routing rules, and knowledge base articles.
• Build and maintain Power Automate flows for business process automation.
• Configure role-based security, access permissions, and user roles within Dynamics 365 and Power Platform.
• Perform data model updates to support customized case management requirements.
• Use or embed Canvas apps or custom pages when needed to extend model-driven app functionality.
• Support troubleshooting, defect resolution, and system stabilization during development and testing.
• Collaborate with business stakeholders, integration developers, QA testers, and project team members.

• Experience with Microsoft Dynamics 365 Customer Service.
• Hands-on experience with Dynamics 365 case management functionality.
• Understanding of out-of-the-box case management concepts, including cases, SLAs, routing, queues, and knowledge base articles.
• Experience modifying model-driven apps.
• Experience working with Customer Service Workspace.
• Experience with Power Automate.
• Ability to configure role-based security.
• Experience updating data models for customized implementations.
• Experience with forms, views, and business process flows.
• Ability to work across both configuration and development responsibilities.

Preferred Qualifications

• Investigative case management experience.
• JavaScript development experience.
• Front-end plugin development experience.
• Experience embedding Canvas apps or custom pages into model-driven apps.
• Experience supporting federal, healthcare, compliance, audit, investigation, or case management environments.

Pay: $75.00 - $80.00 per hour