Data Center IT Technician

Are you a hands-on IT professional who enjoys solving technical challenges in a mission-critical environment?

At Beowulf E&D, we operate and support the infrastructure powering next-generation AI computing and high-performance data center operations. Located at our state-of-the-art facility in Barker, NY, our team is responsible for maintaining the technology foundation that keeps critical systems running reliably and efficiently.

We are seeking a Data Center IT Technician I to provide frontline support for servers, network infrastructure, cabling systems, and operational technology equipment. This role is ideal for someone with strong technical aptitude, excellent troubleshooting skills, and a desire to grow their career in a rapidly expanding data center environment., As a Data Center IT Technician I, you will support the daily operation and maintenance of critical IT infrastructure by:

• Installing and Supporting Equipment: Rack, cable, label, configure, and replace approved IT and network equipment.
• Providing Technical Support: Deliver Tier 1 support for multiple networks.
• Troubleshooting Infrastructure Issues: Diagnose and resolve hardware, connectivity, switch port, copper, and fiber cabling issues.
• Supporting Network Operations: Perform approved switch-port and VLAN changes following established procedures.
• Assisting with Infrastructure Projects: Partner with Corporate IT on network, server, firewall, and infrastructure upgrades and maintenance activities.
• Maintaining Hardware and Systems: Support server hardware repairs, equipment upgrades, backup processes, and disaster recovery activities.
• Supporting Operational Technology: Assist with physical and connectivity support for HMI and OT equipment.
• Managing Documentation: Maintain inventories, asset records, cable documentation, rack layouts, and maintenance logs.
• Supporting Outages and Maintenance Windows: Gather diagnostic information and assist senior technical resources during planned and unplanned events.
• Escalating Critical Issues: Promptly escalate security-sensitive, undocumented, or production-impacting issues to appropriate technical teams.

• High school diploma or equivalent required.
• Foundational knowledge of computer hardware, TCP/IP networking, Ethernet, switching, VLANs, copper cabling, and fiber infrastructure.
• Hands-on experience installing, supporting, or troubleshooting IT and network equipment.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to follow established technical procedures and work effectively with remote support teams.
• Strong organizational skills and attention to detail.
• Ability to safely work independently within assigned responsibilities.
• Ability to lift and move equipment weighing up to 40 pounds.
• Ability to work in a data center environment requiring standing, walking, sitting, and extended periods of focus on technical systems.

Preferred (Plus, but not Required):

• Associate degree in Information Technology, Computer Networking, or a related field.
• Relevant technical certifications such as CompTIA A+, Network+, Server+, or equivalent.
• Experience supporting enterprise server, network, or data center infrastructure.
• Familiarity with HMI, OT, or industrial control system environments.
• Experience working in mission-critical facilities, data centers, manufacturing environments, or large-scale infrastructure operations.

Ready to Apply?

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee assistance program
• Paid holidays
• Opportunities for advancement, * Competitive Compensation: Pay commensurate with experience and technical qualifications.
• Career Growth Opportunities: Develop your skills alongside a growing AI and data center operation.
• Performance Incentives: Eligibility for annual bonus opportunities based on company performance.
• Exceptional Health Coverage: 80% employer-paid healthcare premium options.
• Retirement Planning: 401(k) and Roth retirement savings options.
• Generous Paid Time Off: 120 hours of accrued PTO plus 11 paid company holidays.
• Work-Life Support: Employee Assistance Program (EAP) available from day one.
• Professional Development: Opportunities to work with enterprise-class server, network, and infrastructure technologies.