Network Operations Center Technician

• 24/7 Monitoring and Management
• Enterprise IP Telephony
• On-Premise Telephony system management
• SD-WAN Expertise
• Planning, deployment and migration expertise
• Telecom Expense Management Solutions
• Strategic project planning
• On-Premise to Cloud migration
• Carrier Network Services

Who are we looking for? We are seeking a NOC Help Desk Technician to join our team! You will resolve software, voice, and network connectivity-related issues for our clients. As the first hand in resolving all client concerns, you and your team are the face of the NOC. Providing 24x7 monitoring and management.

Responsibilities:

• Actively monitor multiple client networks/switches/firewalls nationally
• Provide technical assistance with network connectivity and software/switch troubleshooting
• Track customer issues and resolutions with detailed documentation through ticketing system
• Resolve issues/tickets for clients via phone, email, or live Webex session
• Apply standardize troubleshooting steps to restore network connectivity/resolve issue
• Assist Data, Cisco and Avaya engineers as needed

Why Choose us? A solid background of 26+ years, a constant client ramp, and advancing corporation. Everything you need to build your career. Hard work is noticed, and growth opportunities are never ending.