Network Operations Center Technician

CONFIGURE, INC.

Oakbrook Terrace, IL, United States

29 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

VoIP Computer Networks Issue Tracking Systems Network Connections Network Service Wide Area Networks Cisco WebEx Computer Network Operations Cloud Migration Cisco

Job description

24/7 Monitoring and Management
Enterprise IP Telephony
On-Premise Telephony system management
SD-WAN Expertise
Planning, deployment and migration expertise
Telecom Expense Management Solutions
Strategic project planning
On-Premise to Cloud migration
Carrier Network Services

Who are we looking for? We are seeking a NOC Help Desk Technician to join our team! You will resolve software, voice, and network connectivity-related issues for our clients. As the first hand in resolving all client concerns, you and your team are the face of the NOC. Providing 24x7 monitoring and management.

Responsibilities:

Actively monitor multiple client networks/switches/firewalls nationally
Provide technical assistance with network connectivity and software/switch troubleshooting
Track customer issues and resolutions with detailed documentation through ticketing system
Resolve issues/tickets for clients via phone, email, or live Webex session
Apply standardize troubleshooting steps to restore network connectivity/resolve issue
Assist Data, Cisco and Avaya engineers as needed

Requirements

Why Choose us? A solid background of 26+ years, a constant client ramp, and advancing corporation. Everything you need to build your career. Hard work is noticed, and growth opportunities are never ending.