IT Support Specialist

The KSE Information Technology (IT) Department provides a broad range of technology services supporting operations at the enterprise, business unit, department, event, and project levels within the company. The IT department focuses on building and maintaining a reliable and secure technology infrastructure while delivering quality services that are prompt, cost effective, and reliable. Nature of Work:

• Provides support for PC hardware, software, and network connectivity for end-users and also supports technical operations for events at KSE venues.

Examples of work performed:

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on personal computers
• Services printers and peripherals
• Installs company-specified software packages such as operating systems, word processing, or spreadsheet programs, etc., onto computers
• Verifies correct system operation within KSE policies and guidelines
• Answers user questions in person and over the phone regarding system operations
• Diagnoses and resolves problems involving operating systems, applications, networking, and computer hardware
• Assists with network maintenance
• Moves hardware to accommodate personnel changes and needs
• Keeps abreast of new PC software and hardware product developments through self-study, technical conferences, courses and/or seminars
• Other duties as assigned

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. Working Conditions & Physical Demands:

• Typical Office Conditions
• Lift up to 20 lbs
• Lift, bend, place, maneuver as necessary to deploy computing equipment
• Work event schedules as necessary

• Minimum
• High school diploma or GED, required
• 1 year experience working with maintaining personal computers and networks
• Applicants must meet minimum qualifications at the time of hire.
• Preferred
• 4 year college degree, preferred
• Computer Repair Certification
• 2 years experience working in a formal IT department
• Competencies/Knowledge, Skills & Abilities
• Adequate knowledge and skill to successfully diagnose and repair hardware or software problems regarding PCs, laptops, mobile devices, printers, and peripheral devices
• Understanding of network communications and security
• Demonstrable knowledge of Windows operating systems
• Able to provide advanced support for Microsoft Office applications
• Understanding of Microsoft Active Directory services
• Knowledge of Apple devices and operating systems
• Knowledge of mobile technologies and devices
• Excellent problem-resolution skills
• Excellent customer service skills
• Excellent communication skills
• Ability to work evenings, weekends, and holidays as needed at a variety of KSE venues

• Base hourly rate $25.50 - $26.00 per hour

Benefits Include:

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401K plan