IT Support Administrator

IT Support Administrator Role Summary (Level 4) The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives. Industry-Standard Responsibilities Provide Tier 2 support for escalated incidents requiring deeper technical analysis. Troubleshoot advanced desktop, network, and application issues across multiple platforms. Independently resolve most assigned tickets without guidance. Act as an escalation point for Tier 1 analysts. Train and coach junior team members. Support identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting). Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot). Own major incident communication for incidents within scope. Contribute to knowledge base improvements and documentation quality.

Participate in root-cause analysis for recurring issues. Support deployment of enterprise hardware, software, and configuration baselines. Collaborate with global IT teams to maintain consistent support standards. Minimum Qualifications Associate degree or equivalent technical foundation. 2+ years in technical support. Strong proficiency with operating systems, hardware, and enterprise applications. Experience supporting remote, hybrid, and global teams. Ability to lift, carry and move equipment weighing up to 50lbs, with or without reasonable accommodation., Help desk support, Help desk, Troubleshooting, Experience leading small projects or process improvements. Certification such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4. Experience using automation or scripting tools., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.