Tier 1 Customer Support Telecommunication

Silvercomm Connect Professionals LLC is looking for a motivated and customer-focused Tier 1 Customer Support Specialist to join our growing telecommunications team in Narvon, PA. This is a fantastic opportunity to launch or grow your career in the Telecom or IT industry while making a real difference for our customers every day. If you love solving problems and helping people stay connected, we want to hear from you!, * Serve as the first point of contact for inbound customer inquiries via phone, email, or chat

• Troubleshoot basic telecommunications service issues including connectivity, billing, and account management
• Document customer interactions and resolutions accurately in the CRM system
• Escalate complex technical issues to Tier 2 support teams when necessary
• Guide customers through self-service tools and account portals
• Meet or exceed customer satisfaction (CSAT) and first-call resolution (FCR) metrics
• Stay current on telecom products, services, and promotions to provide accurate information

• High school diploma or GED required; associate’s degree or higher preferred
• 1+ year of customer service, call center, or telecommunications experience preferred
• Strong verbal and written communication skills
• Basic technical aptitude with the ability to troubleshoot telecom or internet service issues
• Proficiency with CRM software and standard computer applications
• Patient, empathetic, and solution-oriented mindset
• Ability to work a flexible schedule including evenings or weekends if needed

• 401(k)
• 401(k) matching
• Paid time off