System Support Technician I

The System Support Technician I supports the effective, efficient, and secure operation of all information technology systems within the OneWorld Community Health Centers. The System Support Technician I serves as the primary help desk and secondary systems administrator contact for all OneWorld Community Health Centers activities., * Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software.

• Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches, access control lists, and physical device security in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Sets up and maintains user accounts, email addresses, and access to network resources.
• Researches and assists with the preparation of technical and administrative reports or documents, which include ROI analysis, implementation plans, training documents, audit reports, PDSA reports, risk assessments, and other reports or documents as needed.
• Acts as a liaison between hardware and software suppliers and management for informational updates and problem resolution.

• Experience with Help Desk or Desktop Support preferred.
• Experience with Microsoft Exchange preferred (0-2 years’ experience).
• Excellent verbal and written communication skills preferred.
• Demonstrated ability to analyze and solve problems.
• Demonstrated ability to prioritize and organize.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Dental insurance
• Life insurance

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply.

You can make a difference - in your life and the lives of others.