PROHRAM & TICKETING ASSISTANT

• Ticketing & Purchase Tracking

• Process and organize ticket purchases for The Ebell’s programs
• Track ticket sales, reservations, complimentary tickets, and guest lists
• Assist with ticket-related questions from guests and staff
• Manage Eventbrite event setup, including creating ticket links, Upticketing, and tracking registrations
• Create JotForm RSVP links for website

• Program Check-In

• Staff the check-in table for programs
• Check guests in and verify ticket purchases or reservations
• Manage walk-ins, guest lists, and last-minute ticket changes
• Distribute programs, name tags, or other event materials as needed
• Provide a welcoming and helpful first point of contact for guests

• Program & Membership Support

• Send event reminders with parking instructions, event time and location, and other relevant information
• Assist with administrative and logistical tasks related to programs or membership as requested
• Prepare materials such as guest lists and seating charts before events
• Assist with basic event setup and breakdown, particularly around the check-in area

• Data & Administrative Support

• Process ticket and program-related purchases through JotForm, Eventbrite, and over the phone
• Reconcile ticket purchases with attendance information
• Maintain organized and accurate records for reporting and future reference
• Communicate with Accounting Department when ticketing or payment questions arise

• Previous experience in administrative support, ticketing, customer service, event support, or a related field
• Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines
• Excellent attention to detail and accuracy, particularly when working with ticketing, registration, and attendance information
• Strong written and verbal communication skills
• Friendly, professional, and comfortable interacting with members, guests, and the general public
• Ability to remain calm, flexible, and solution-oriented when handling last-minute changes or unexpected situations during events
• Comfortable working independently while also collaborating with staff and volunteers
• Proficiency with Microsoft Office
• Ability to learn and work with ticketing, registration, and database systems; experience with Eventbrite or JotForm is a plus
• Ability to handle confidential or financial information with professionalism and discretion
• Availability to work occasional evenings and weekends for programs and events, * Bachelor’s degree preferred; Associate degree or equivalent combination of education and experience accepted
• 2-3 years of related experience and/or training
• Nonprofit experience strongly preferred
• Some accounting or financial tracking experience strongly preferred
• Proficiency in Microsoft Excel, Word, and Outlook required

$21 to $25 per hour