Jr. Help Desk Technician (Entry Level)

We are seeking a driven and dependable Junior Help Desk Technician with Customer Service Experience to join our team. This position plays a critical role in delivering frontline technical support to our clients-resolving issues, offering guidance, and maintaining smooth operations.

What You’ll Do

• Perform remote troubleshooting using diagnostic techniques and effective questioning.
• Analyze technical issues and determine the best solution based on client input.
• Respond to support tickets via phone, email, in-person, or remote tools.
• Provide support for computer systems, software, hardware, and network troubleshooting.
• Assist in the setup, maintenance, and configuration of devices and systems.
• Act as a trusted IT advisor-proactively recommending tools and solutions.
• Communicate clearly with clients and collaborate closely with internal teams.
• Participate in on-call or after-hours support as needed.
• Embrace continuous learning and take ownership of assigned tickets and tasks.

• A client-first professional who takes pride in exceeding expectations.
• Dedicated to customer care
• Collaborative, respectful, and capable of working independently when needed.
• Eager to grow in a fast-paced environment with autonomy and responsibility.
• Excellent communicator (written and verbal).
• Looking for a long-term opportunity with a growing IT company.

Requirements

• Minimum of 1 year of experience in an IT role or Customer Service position or equivalent.
• Ability to actively listen to Client concerns and empathize.
• Ability to manage time efficiently and prioritize multiple tasks.

Technical Levels & Compensation Based on your skillset and prior experience, you will be placed in one of the following tiers:

• Junior: Entry-level with limited or no prior IT experience
• Level 1: Foundational knowledge with the ability to escalate complex issues.
• Level 2: Proficient in troubleshooting with limited need for escalation.
• Level 3: Advanced experience capable of handling nearly all technical issues independently.

Pulled from the full job description Referral program Parental leave 401(k) Health insurance Paid time off Vision insurance Health savings account, Compensation will be based on level placement and experience.

Why Cyber One Solutions

• Growing team with room for advancement
• Diverse client base and exposure to various technologies
• Collaborative and supportive culture
• A long-term career home where your work truly matters

Cyber One Solutions, LLC is an Equal Opportunity Employer. We welcome applicants from all backgrounds.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

At Cyber One Solutions, LLC, we are passionate about empowering small to mid-sized businesses across the Houston area by delivering exceptional IT solutions. From day one, our mission has been to resolve IT challenges and fuel business growth through cutting-edge technology and client-focused service.