Desktop Support | Level II

We are seeking a Level II Desktop Support professional to support daily depot operations. The role will provide hands-on technical support, manage ServiceNow incidents and requests, deploy and maintain equipment, and assist with hardware and application troubleshooting., * Manage incidents and service requests using ServiceNow

• Troubleshoot and resolve hardware and application issues
• Deploy, image, configure, and perform QA on equipment
• Support new hires, equipment upgrades, refreshes, and asset updates
• Provide iPhone and peripheral support
• Perform equipment repairs and hardware maintenance
• Receive, inventory, and store new hardware from vendors
• Prepare and ship equipment for returns
• Support daily depot operations and other technical tasks as needed

• Experience providing Level II desktop/technical support
• Hands-on experience troubleshooting hardware, software, and peripherals
• Experience with equipment deployment, imaging, and refreshes
• Familiarity with ServiceNow or similar IT service management tools
• Strong troubleshooting, organizational, and customer-service skills
• Ability to work onsite Monday-Friday during 1st shift