IT Help Desk Support - Hybrid Schedule

This position is part of a growing national support services team. The successful candidate will be a client-facing support professional responsible for aiding non-technical employees across the United States with a variety of information technology issues to keep teams productive and efficient. You will use a variety of technology tools and your IT knowledge to assist in keeping teams productive without major interruptions., * Provide technical support including password resets, Citrix work, and application support

• Use remote access tools to take control of a customer’s computer and solve problems
• Document every encounter in the ticketing system (ServiceNow)
• Understand when to escalate help desk tickets to the next tier of support
• Teach end-users how to use their applications and services to prevent recurring issues

• At least one year of corporate technical support experience
• Proficient in a wide variety of Microsoft products
• Experience with help desk ticketing systems
• Helpful and approachable verbal and written communication styles
• Strong interpersonal skills, with the ability to handle multiple priorities
• Personable, positive, calm, and friendly professional attitude
• Must have a dedicated workspace with high-speed internet to effectively work remotely

Desired skills:

• Recent graduate of a technology-related degree or certification program

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.