Windows Desktop Engineer

Insight Global is looking for a Senior System Engineer to join the Production Engineering pillar of a large financial firm in Salt Lake City. In this role, you will support an enterprise-level desktop transformation. This position is critical to the success of the next-gen Cloud Desktop Migration program, with a focus on hands-on end-user support, Windows OS troubleshooting, and cloud desktop configuration. You’ll serve as the bridge between users and support teams, helping resolve migration issues and operational challenges in a Citrix-based on-prem environment. The ideal candidate should have hands on experience with Intune, cloud configuration management, and windows configuration management.

8+ years of experience in Windows desktop engineering and support

-Thorough knowledge of configuring, deploying, supporting and upgrading Microsoft Office applications, Adobe suites, browsers (Chrome, Edge, Firefox)

-Incident/outage experience: Strong end-user support background and experience with incident outage resolution, especially in enterprise environments

-Deep understanding of VDI infrastructure and cloud desktop configuration

-Hands-on experience with Intune (cloud) and MECM (on-prem)

-Operational support mindset with focus on OS-level troubleshooting and creating support documentation

-Ability to work directly with users and support teams (L1-L3)