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Desktop Support Lead Analyst

Akaasa Technologies
Baltimore, MD, United States
20 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
3 years minimum
Working hours
Regular working hours
Job source
www.adzuna.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure Desktop Computing Desktop Virtualization System Center Configuration Manager Virtual Desktops Citrix Systems User Environment Management VMware Horizon View Microsoft InTune Casper Suite
+2 more
Laptops Servicenow

Job description

Provide Level 2 support for desktops, laptops, mobile devices, printers, and conference room technology.

Troubleshoot and support Virtual Desktop Infrastructure (VDI) environments, including Citrix, VMware Horizon, Azure Virtual Desktop, and Windows 365.

Configure, deploy, patch, and manage enterprise endpoints using Intune, SCCM, and Jamf.

Resolve complex technical issues escalated from Level 1 support through ServiceNow while ensuring SLA compliance.

Lead and mentor desktop support technicians and collaborate with infrastructure, network, and security teams to maintain a highly reliable end-user environment.

Requirements

6+ years of enterprise desktop support experience.

3+ years of hands-on experience supporting VDI technologies (Citrix, VMware Horizon, Azure Virtual Desktop, or Windows 365).

3+ years of experience with endpoint management tools such as Intune, SCCM, or Jamf.

Experience with Active Directory, Microsoft 365, ITIL processes, and ServiceNow is highly desirable.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.com

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