Information Technology Coordinator

Questeq, Inc.

New Kensington, PA, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$45,000.0 - $50,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Business Systems IT Management Computer Network Operations Computer Equipment Information Technology

Job description

The Information Technology Coordinator will join our talented team at The Northern Westmoreland Career and Technical Center, located in New Kensington, PA. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model., * Oversees and executes the onsite day to day IT technical support and network operations

Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front Line and Infrastructure Services departments
Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
Aids Questeq by identify technology infrastructure current and future needs.
Assists with recommending technology improvements

Requirements

Strong Customer Service and Communication Skills
Associates degree in IT technology related field
Solid technical background
Experience with leadership & vision
Experience with strategic planning - would be awesome
Experience with team building a plus
Experience with IT Management - preferred
Familiarity with communication and business systems management

About the company

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.