IT Field Technician

Reporting directly to the IT Lead, this position is responsible for collaborative operational support and technical assistance for all staff members. The IT Assistant supports technology operations and ensures organizational connectivity and productivity across both corporate headquarters and active field locations

ROLE ACCOUNTABILITIES:

• Hardware Deployment: Assist with the setup, deployment, and physical installation of workstations and IT equipment.

• Break-Fix Troubleshooting: Provide hands-on and remote support for hardware, software, and connectivity issues.
• Ticket Resolution: Monitor, manage, and efficiently resolve Tier 1 IT support tickets in a Microsoft Desktop environment and a Google Workspace.
• Documentation & Communication: Use spreadsheets, ticket tracking software, internal applications, and email to coordinate and track work with end-users.
• Communication: Manage user requests, expectations, and communicate effectively with the team to ensure good service for internal clients. Coordinate with external vendors for small scale IT projects and initiatives.

• Required: High school diploma or equivalent.
• Preferred: Bachelor’s degree in information technology (IT) or a related technical field.

Experience:

• 0-2 years of experience in a technical support, desktop support, or IT helpdesk role.
• Experience with foundational tech environments, including entry-level exposure to Microsoft Desktop environments, Google Workspace, and basic computing infrastructure/networking.

Technical Knowledge

• Trainable and Accountable: Motivated to work as part of a team in a varied mining environment. Strong willingness to absorb new technologies and procedures.
• Team Player: Collaborative mindset with excellent interpersonal skills to support team members at all levels.
• Tech Foundations: Entry-Level, functional proficiency in enterprise collaboration software such as Microsoft Office and Google Workspace. An entry-level understanding of computing infrastructure and networking.

Pulled from the full job description

• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance

• Paid sick time, Employee must be able to prove that they have a current and valid driver’s license. Why Hudbay?

• At Hudbay, our values of Dignity & Respect, Caring, Openness, and Trustworthiness are embedded into our culture by the way we work and how we interact with one another.
• We pride ourselves in providing our employees with competitive total rewards that include:
• Annual performance bonuses.
• Affordable medical, dental and vision benefits for you and your family.
• Company paid Life insurance, AD&D, Short- & Long-term Disability.
• 401(k) plan with employer contribution/match.
• An Employee Share Purchase Plan with contribution matching.
• Employee Assistance Program
• Paid time off, paid sick time and holiday pay.
• Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done.

Hudbay is an Equal Opportunity Employer. Candidates may be required to undergo educational and criminal background checks. Chosen candidates will be required to successfully pass a physical and drug screening.

Hudbay (TSX, NYSE: HBM) is a copper-focused mining company with three long-life operations and a world-class pipeline of copper growth projects in tier-one mining-friendly jurisdictions of Canada, Peru, and the United States. Hudbay’s operating portfolio includes the Constancia mine in Cusco (Peru), the Snow Lake operations in Manitoba (Canada) and the Copper Mountain mine in British Columbia (Canada). Copper is the primary metal produced by the company, which is complemented by meaningful gold production. Hudbay’s growth pipeline includes the Copper World project in Arizona, the Mason project in Nevada (United States), the Llaguen project in La Libertad (Peru) and several expansion and exploration opportunities near its existing operations. The value Hudbay creates and the impact it has is embodied in its purpose statement: “We care about our people, our communities, and our planet. Hudbay provides the metals the world needs. We work sustainably, transform lives, and create better futures for communities.” Hudbay’s mission is to create sustainable value and strong returns by leveraging its core strengths in community relations, focused exploration, mine development and efficient operations. Mission: To create sustainable value and strong returns by leveraging our core strengths in community relations, focused exploration, mine development and efficient operations.