IT Support Analyst

The IT Support Analyst provides virtual and in-person support to users for technology-related issues concerning hardware, software applications, and the network environment, serving as the initial point of contact for troubleshooting and resolution., * Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users

• Set up and decommission user accounts across network domain, Exchange, CRM, and phone systems
• Build, configure, and image laptop and desktop computers, including user profile creation, returned equipment reimaging, and inventory management.
• Apply patches, perform software and hardware upgrades, and troubleshoot and resolve OS issues
• Troubleshoot and maintain printers, copiers, and plotters
• Perform backup and restore operations
• Desk workstation set up and tear down, computer hardware inventory management
• Manage shipping and receiving of computer equipment and peripherals
• Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events
• Assist with server and infrastructure support as needed

• Typically requires 1-2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting
• Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
• Experience with Mac and HP desktops/laptops
• Proven ability to deliver excellent customer service in-person, on the phone or via email
• Strong problem-solving, time management, and attention to detail
• Strong verbal and written communication skills
• Ability to prioritize and manage requests in a fast-paced environment
• Ability to work independently and collaboratively, both on-site and remotely

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off, The typical base pay range for this role across the US is $63,750- $90,000. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.

At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others., Know you’re making a difference. Competitive benefits. Support for remote work or a desk with a view. Weekly Q&A sessions with our executive team. Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world. Collaboration and teamwork are highly valued, and accomplishments are duly celebrated. We have an open paid time-off policy paired with a respect for work/life balance. Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck. Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at “Tecnopuc,” a technology park that offers a very nice workplace for the development of groundbreaking technologies. Impinj is committed to creating a diverse and inclusive work environment and welcomes applicants from all backgrounds.

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet - including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT- connecting trillions of everyday items to the Internet.