Virtual Assistant (Remote - NY)

Location: Remote (Candidates do not need to be residing in NYC; however, close proximity to the NYC area is preferred for occasional in-person events and team activities.) Hours: Approximately 5 hours per week to start, with opportunities for additional hours and growth About Us Palmer Concierge Physical Therapy is a concierge physical therapy practice dedicated to providing exceptional, personalized one-on-one care throughout New York City. We pride ourselves on delivering a premium patient experience from the first point of contact through every step of care. We are seeking a highly organized, reliable, and detail-oriented Virtual Assistant to support our administrative operations, assist with patient communication, and contribute to the continued growth of our practice. This is a remote position. While candidates do not need to live in NYC, individuals located within close proximity to the NYC area are preferred to allow for occasional in-person events, team gatherings, and social media content days. Travel time for approved in-person activities will be compensated., * Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth

• Schedule consultations and physical therapy appointments
• Follow up with prospective and current patients via phone, email, and text
• Monitor and respond to emails and voicemails promptly
• Assist with insurance-related administrative tasks as needed
• Provide general administrative support to the clinical team
• Maintain accurate records and assist with administrative tracking
• Support marketing initiatives and social media content creation Assist with special projects as the practice continues to grow

• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to work independently and manage priorities in a remote environment
• Proficiency with Google Workspace (Gmail, Google Calendar, Google Sheets, and Google Docs)
• Professional, friendly, and patient-focused demeanor
• Strong customer service skills and a proactive approach to problem-solving
• Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required, * Remote position; candidates may live outside of NYC but should be within reasonable proximity for occasional in-person events when needed
• Availability to attend occasional in-person team meetings or practice events in NYC
• Reliable internet connection and a quiet, professional workspace for handling patient communication
• Strong understanding of professionalism, confidentiality, and exceptional customer service, If you are proactive, organized, detail-oriented, and passionate about creating exceptional patient experiences while supporting a growing healthcare practice, we would love to hear from you. We look forward to meeting you and hopefully welcoming you to the Palmer Concierge Physical Therapy team!

Schedule & Growth Opportunities

• Approximately 5 hours per week to start
• Opportunity for additional hours and responsibilities as the practice continues to grow and while primary VA is on vacation