SOC / Video Operations Center Operator - Video Monitoring & Dispatch

JG Security is an energy services company providing security operations support to construction job sites. We’re hiring a SOC Operator to run our command center - this is a technology and monitoring role, not a patrol or on-site guard position. You’ll spend your shift across multiple screens, software systems, and phone lines, so this role is best suited for someone who’s comfortable living in front of a computer, not walking a beat.

What You’ll Do

• Monitor live video feeds across multiple VMS (video management system) platforms simultaneously, along with alarms and alerts
• Respond to incidents by dispatching the appropriate personnel and documenting everything in our ERP system
• Run quality control checks on guards in field; review daily reports
• Communicate with field security personnel and, when needed, law enforcement, by phone and radio
• Learn and maintain proficiency in our ERP platform for incident logging and reporting

• Strong computer skills - comfortable navigating and multitasking across several software applications and monitor displays at once
• Ability to learn new software platforms quickly (VMS, CRM/ERP, ticketing/reporting tools)
• Clear, professional phone and written communication
• Able to work independently and make sound decisions without direct supervision
• Highly organized with strong attention to detail

Preferred Qualifications

• Prior experience with video management software (e.g., Milestone, Genetec, Avigilon, or similar)
• Prior SOC, GSOC, dispatch, or 911/emergency communications experience
• Experience with CRM or ERP systems

Pulled from the full job description

• Parental leave
• Paid time off, Schedule The SOC operates 24/7 in 12-hour shifts (7:00 AM-7:00 PM or 7:00 PM-7:00 AM). Shifts are fixed, not rotating - you’ll be assigned a dedicated day or night shift. Please confirm your availability matches before applying.

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off
• Parental leave