IT Support Technician 1

Provides high-quality, responsive service and technical support to ensure the smooth, reliable, and effective operation of the organization’s information technology systems. Assists with the configuration and deployment of hardware and software while troubleshooting and resolving technical issues as they arise. This entry-level IT Support Technician role works under the guidance of experienced team members and management to support day-to-day IT operations.

Essential Functions & Responsibilities

• Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
• Responsible for front-line phone, email, and service desk support ticket requests for phone, network, workstations, software, and other systems
• Assists with hardware lifecycle activities, including workstation deployment, maintenance, upgrades, troubleshooting, repair, and decommissioning; may include travel to remote Service Centers as needed
• Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues
• Supports the creation and maintenance of internal IT documentation, procedures, and solution references
• Assures prompt response and resolution of member support requests in accordance with established service level expectations
• Participates in continuous professional development by building technical skills through training, mentorship, and hands-on experience
• Ensures all hardware and software is properly secured, up to date, and scanned for security vulnerabilities prior to deployment
• Ensures all end-user devices with admin configuration access (remote) are password protected using the minimum password requirements. (Printers, Kiosks, etc.)
• Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required
• Completes established goals, daily tasks, and project deliverables on time and to specification

• High School Diploma or GED
• Completion of a specialized course of study at a business or trade school OR
• Extensive in-house training or apprenticeship program

Experience

• 0 - 2 years of similar or related experience

Other Skills

• Attention to Detail
• Audiovisual Systems
• Collaboration
• Communication
• Emotional Intelligence
• IT Security
• IT Support
• Local Area Networks
• Mobile Device Support
• Multitasking
• Operating System
• Problem Solving
• Time Management

Physical Demands

• This position involves frequent lifting, carrying, and sorting items weighing up to 50 pounds Must possess a valid driver’s license. This position regularly requires operation of a company vehicle for business-related travel, including local and interstate travel

$46,400.00 - $54,600.00 Salary life insurance, parental leave, paid time off, paid holidays, long term disability, tuition reimbursement, 401(k), relocation assistance, company vehicle, Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!