Mobile Data Computer (MDC) Support Technician

The MDC Support Technician provides day-to-day onsite and field technical support for the client’s law enforcement vehicle technology.

This role supports the availability and reliability of in-vehicle mobile data computer (MDC) systems, ruggedized computing devices, docking stations, mobile connectivity equipment, mobile printers, camera cabling, adapters, and other approved fleet technology. The technician performs Tier 1 diagnostics, troubleshooting, equipment replacement, hot swaps, repair coordination, documentation, and return-to-service validation.

Key Duties

• Provide onsite and field technical support for law enforcement vehicles across multiple fleet locations
• Perform Tier 1 diagnostics, troubleshooting, equipment replacement, hot swaps, and repair coordination
• Support rugged compute devices, MDCs, docking stations, cellular networking equipment, SIM cards, camera cabling, Bluetooth adapters, and mobile printers
• Perform fault isolation, component testing, configuration verification, and replacement of failed field-replaceable units
• Update, patch, test, and validate devices before returning them to service
• Coordinate with the Lead when issues require escalation, advanced diagnostics, or depot repair
• Maintain accurate repair lifecycle records: pickup, diagnostic findings, serial numbers, parts used, warranty status, testing, and closure notes
• Use the designated ticketing system to document incidents, troubleshooting steps, and resolution notes
• Communicate professionally with client personnel, fleet stakeholders, and GTS leadership
• Support monthly scheduled visits, onsite support hours, and surge coverage as directed
• Adhere to confidentiality, safety, CJIS, and GTS quality requirements

Background Requirement: Must successfully pass a Criminal Justice Information Services (CJIS) fingerprint-based background check upon hire.

Work Authorization: Must be authorized to work in the United States on a full-time, ongoing basis without the need for employer sponsorship now or in the future., * Strong troubleshooting skills for rugged mobile computing, in-vehicle technology, and Windows-based endpoints

• Ability to diagnose hardware, cabling, docking, mobile printer, SIM, and cellular router issues in field environments
• Working knowledge of Windows, Microsoft Office 365, endpoint configuration, and patching
• Understanding of TCP/IP, cellular connectivity, and basic fault isolation
• Strong documentation discipline: ticket updates, repair notes, test results, serial number tracking
• Customer-focused communication with law enforcement users and fleet personnel
• Ability to work independently in the field and follow escalation procedures through to closure, * A+ certification or equivalent training and experience preferred
• 2+ years of rugged device, MDC, public safety technology, or field support experience preferred
• Associate degree or equivalent combination of technical training and work experience preferred
• 3+ years of full-time experience supporting networked, endpoint, or end-user devices preferred

Physical Requirements

• Able to travel between customer locations, fleet locations, and GTS facilities as assigned
• Able to work in and around vehicles, fleet shops, and field environments
• Able to climb, bend, kneel, reach overhead, or crawl into confined spaces safely
• Able to operate basic hand and electrical tools
• Able to differentiate color coding of cables and components
• Able to lift up to 50 pounds at times, * Do you have hands-on field troubleshooting experience with rugged devices, laptops, or in-vehicle technology?
• Have you worked with brands like Panasonic Toughbook, Getac, or Dell Rugged, or similar mobile computing hardware?

Experience:

• Windows endpoint support, patching, and Microsoft Office 365: 1 year (Required)
• troubleshooting rugged mobile computing: 1 year (Required)
• troubleshooting in-vehicle technology: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee stock ownership plan
• Opportunities for advancement, * Competitive salary and benefits package
• Unlimited flexible time off (FTO)
• Remote schedule
• Opportunities for professional development and career advancement
• A supportive and inclusive work environment
• The chance to make a meaningful impact on our company’s growth and success
• Impactful work - Support major Public Sector and Healthcare projects
• Innovative Culture - Use the latest tools in recruiting and automation, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Us: GTS Technology Solutions is Employee-owned (ESOP), established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, focusing on state and local government agencies, education institutions, including K-12 and higher ed, healthcare entities and private businesses. Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Why Join GTS?

• Collaborative Culture: At GTS, we believe in fostering a collaborative and inclusive work environment. Our Employee Experience Committee ensures every new hire feels welcomed and supported from day one.
• Empowerment and Growth: We empower our employees through ownership and continuous development. With our Employee Stock Ownership Plan (ESOP), you have a stake in the company’s success.
• Core Values: Our values include honesty, integrity, & pride in customer satisfaction, employee empowerment, and community engagement. We live by our motto, “Give Through Service,” every day.