IT Support Specialist

Sierra Business Solution LLC

Indianapolis, IN, United States

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Software Applications Cyber Security Computer Equipment Network Server

Job description

Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual DesktopiPadsPrinters IGELS Servers Support

Access Request Handling

Escalate issue to appropriate teams and follow up for closure

Requirements

Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support

Ready to work in eveningnight shift and provide on-call support for critical production issues

Excellent troubleshooting skills

Able to maintain a high level of confidentiality and professionalism

Ability to effectively prioritize and execute tasks

Strong customer-service orientation

Effective interpersonal and relationship-building skills

Ability to learn new technologies to perform day to day support operations

Basic knowledge of networking

Windows cyber security Management knowledge

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:32 min

Ensuring secure and reliable connectivity for remote employees

Kyle Daigle · Coffee With Developers

2:03 min

Microsoft integrating native Unix coreutils into Windows environments

Chris Heilmann +2 · LIVE

3:50 min

Queues in TCP stacks and continuous network connections

Clemens Vasters · World Congress 2022

4:11 min

Introduction to cloud-native application developer security

Micah Silverman · World Congress 2022

1:24 min

Installing premium packages using the Store CLI

Noraa Junker · Europe 2026 Virtual

1:27 min

Binding executable logic into network servers

Saoussen Chaabnia · Europe 2026 Virtual

Videos

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What makes Cybersecurity different for critical infrastructure? thumbnail