Tier 1 Support Engineer

The Tier 1 Support Engineer will work with customers to identify support issues.

The Tier 1 Support Engineer will fully document customer issues

The Tier 1 Support Engineer will address customer issues and will utilize internal documentation as a guideline where applicable.

The Tier 1 Support Engineer will document all work performed

The Tier 1 Support Engineer will document technical processes as required

The Tier 1 Support Engineer will document system configuration information as required

The Tier 1 Support Engineer will perform on-site assistance as required

The Tier 1 Support Engineer will monitor system events and alerts as required

The Tier 1 Support Engineer will perform other tasks as may be required

Do you have experience in Windows?, Do you have a Associate’s degree?, Sierra Experts is seeking an enthusiastic, self-motivated Tier 1 Support Engineer to be a core member of our operations team.

We require a dedicated problem solver who can multi-task and prioritize tasks in a fast-paced and demanding environment. The position will work closely with other Operations Engineers and developers to help support small, medium and large-scale clients. This is a full-time position with excellent growth potential., Self-Motivated

Must be highly motivated.

Thinks Critically

Must be able to apply critical thinking with respect to all work performed.

Excellent Communicator

Must possess strong communication skills, both written and oral.

Detail-Oriented

Must be able to handle very detailed job requirements as required

Very Strong Understanding of Basic IT Support Concepts

Must have a very strong understanding of fundamental IT concepts in the areas of desktops, servers, and networking.

Manages Time Effectively

Must be able to manage own schedule and workflow efficiently in order to meet all assigned objectives.

Learns Fast

Must be a fast learner with respect to quickly picking up newly assigned duties

Learns Unfamiliar Concepts

Must be willing and able to learn about unfamiliar technical and procedural concepts.

Required Technical Skills: Must be able to operate, configure and troubleshoot the following systems

Windows-based workstations

Microsoft Exchange and other mail clients

Active directory implementations

Problem and Resolution Writing

Must be able to quickly and easily communicate technical concepts in writing.

Microsoft Office

Must be proficient with standard MS Office applications

Technical Task Documentation

Must be able to review and interpret very technical work notes

Education: Associates degree or equivalent experience is required

Must have some level of education or experience in Information Systems Support, Information Systems Engineering or related disciplines.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, Competitive salary based on experience and qualifications

Health, Vision and Dental Benefits

PTO, paid holidays

Excellent opportunity for advancement