ServiceNow CSM & FSM

8+ years in a customer facing role as a Solution Architect, Technical/Process Consultant, Customer Success manager, or additional related role. 5+ years of experience managing executive business stakeholders in a customer organization, preferred. 2+ years of experience with the ServiceNow platform in a technical capacity: developer, solution architect, technical consultant, or additional relevant role Knowledge of ServiceNow platform topics such as Playbooks, Process Automation Designer, and Integration Hub preferred Knowledge of ServiceNow’s integration tools and capabilities preferred 2+ years of experience working with Legal or Contract Management processes or technology preferred Experience implementing ServiceNow Legal & Contract Operations products strongly preferred.