Desktop Support Technician (Patching & Endpoint Support)

We are seeking a Desktop Support Technician with experience supporting endpoint patching and device management in a large enterprise environment. This individual will provide hands-on technical support for end users while assisting with the deployment of operating system updates, security patches, and software installations across approximately 3,000 devices.

The ideal candidate is customer-focused, technically proficient, and comfortable troubleshooting Windows devices, software issues, and patch deployment failures. This role combines traditional desktop support responsibilities with endpoint management and patching activities to help maintain a secure and reliable IT environment. Key Responsibilities

• Provide onsite desktop support for Windows laptops, desktops, kiosks, and related hardware.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Assist with deploying operating system updates, security patches, and application updates.
• Monitor endpoint health and help identify systems requiring remediation or updates.
• Support users during patching activities and resolve post-deployment issues.
• Assist with software installations, upgrades, and endpoint configuration changes.
• Work with IT teams to coordinate maintenance activities and minimize business disruption.
• Document support activities, troubleshooting steps, and resolutions.
• Escalate complex issues when necessary and follow established support procedures.
• Maintain inventory and support lifecycle management of end-user devices.
• Contribute to improving endpoint management and patching processes.

• 2+ years of Desktop Support, Help Desk, or Endpoint Support experience.
• Experience supporting Windows 10/11 environments.
• Familiarity with endpoint patching, software deployment, or device management tools.
• Experience supporting Active Directory and Group Policy environments.
• Knowledge of Microsoft Intune, SCCM/MECM, or similar endpoint management platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work effectively in a fast-paced enterprise environment.

Preferred Qualifications

• Experience supporting large enterprise environments.
• Knowledge of Microsoft 365 and Azure environments.
• Familiarity with change management and maintenance processes.
• Experience with vulnerability remediation or security-focused patching initiatives.
• Certifications such as CompTIA A+, Network+, or Microsoft Endpoint Administrator are a plus.

Nice-to-Have Skills

• Microsoft Intune
• SCCM / MECM
• Active Directory
• Group Policy
• Windows 10/11 Support
• Microsoft 365
• Azure AD / Entra ID
• Endpoint Patching
• Software Deployment
• Ticketing Systems

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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