Technology Support Specialist (TSS)

Provides hardware and software support for staff and students in a schools. Responsible for in school repair of devices along with trouble shooting classroom and office technology applications as needed. Attendance, physical presence, and timeliness are required and are essential functions of this position. Essential Functions

• Troubleshoot and repair devises on premise. This includes PCs, MAC, Chromebooks, various laptops, printers, and copiers.
• Work with staff at the school to troubleshoot classroom technology such as smartboards, and other classroom audio/visual equipment.
• Provide basic network troubleshooting in the school.
• Install, provision and update software on devices using the desktop management platforms in use by the district.
• Proved basic support for staff and student computer accounts.
• Give guidance on basic application installation and troubleshooting for all district supported applications.
• Manage and reset Access Points in the school as needed.
• Work with Network Engineers in supporting the school network infrastructure.

• Support IP and USP based phones. Non-Essential Functions

• Other duties as assigned*

• This description should not be construed to contain every function/responsibility that may be required to be performed by an employee assigned to this position. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of education, knowledge, and experience requirements; the machines, tools and equipment used; background; and any licenses or certifications required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position., o Ivanti o LanSchool o Canvas o Focus o Microsoft o Optiview -Filebound and attached scanners o Curriculum applications used by the district o Other software in use by the district and school Assigned Decision Making Makes decisions concerning the best way to accomplish tasks assigned. Interactions with Others Interacts positively with students, teachers, principals, and other district personnel. Supervisory Responsibility NA Budget Responsibility Financially responsible to maintain and track purchase card usage and follow purchasing guidelines. Collaborate to ensure appropriate spending of the school technology budget. Working Environment Work setting is a typical school environment. Physical Requirements – Not limited to the following:

• While performing the duties of this job, the employee is required to speak and/or hear. Frequently required to stand, walk, reach with hands and arms and stoop, kneel, and crouch. Occasionally required to use hands to handle or feel and must occasionally climb or balance.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.
• Must be able to stand/sit for long periods of time.
• Must be able to lift/move up to 50 lbs. Note: The list of essential and marginal functions and of physical requirements is not exhaustive and may be supplemented in accordance with the requirements of the job.

High school diploma or equivalent Required Certifications

• A+ Certification or willing to obtain within 3 years Or

• Microsoft 365 Certification: Modern Desktop Administrator Associate or willing to obtain within 3 years Preferred Certifications

• G Suite Certification

• Microsoft Innovative Educator (MIE) Required Prior Experience

• Minimum of 3 years hardware and software troubleshooting and repair. Required Knowledge and Skills

• Repair of computers, standard printers, and multi-function printers and/or copiers.
• Ability to manage Active Directory accounts.
• Excellent communication and public relations skills.
• Knowledgeable in the use of the following applications: o G Suite/Google