IT Support & Service Technician

We are seeking an adaptable, service-oriented IT Support & Service Technician to maintain system infrastructure and provide high-touch technical guidance to our team and clients. In this role, you will balance field support, remote troubleshooting, and systems administration. You will act as a trusted technology advisor to the local community and our internal leadership, Technical Service & Support

• Troubleshoot & Repair: Resolve hardware damage, remove malware/PUPs, and execute data recovery protocols.
• System Deployment: Configure new devices with recovered data, custom software, and specialized hardware.
• Field Support: Travel to local residential and commercial client sites for hands-on installations and service.
• Warranty Management: Process vendor and manufacturer warranties via phone, chat, and online portal systems.

Client Consulting & Training

• Technical Translation: Explain complex IT issues to non-technical users to empower their digital literacy.
• Sales Advisory: Assist clients with hardware selection, software sourcing, and ideal tech ecosystem configurations.
• Relationship Management: Build long-term trust to uphold our regional reputation for excellent customer service.
• Leadership Guidance: Advise executive leadership on emerging technologies to guide strategic decision-making.

Infrastructure & Operations

• Network Administration: Install, update, and monitor company software, hardware, and network pipelines.
• Data Integrity: Oversee and test routine backup architectures and disaster recovery procedures.
• Continuous Improvement: Partner with software providers to optimize internal applications and databases.
• System Documentation: Maintain precise system configuration blueprints, ticketing records, and schedule logs.

• Experience: 2+ years of combined IT education or professional tech support experience.
• Core Technical Skills: 1+ years of experience with computer networking, Windows environments, and Microsoft Office.
• OS Proficiency: Practical knowledge of macOS, iOS, Android, and Google Workspace environments.
• Communication: Exceptional interpersonal skills with a proven ability to train users of varying ages and tech skill levels.
• Logistics: Valid driver’s license preferred; ability to lift and carry up to 20 pounds of equipment.

Professional Attributes

• Autonomy: Strong self-management skills to balance ticket queues, project work, and client visits independently.
• Problem Solving: Natural curiosity to research solutions for novel, complex, or evolving technical bugs.
• Attention to Detail: Meticulous approach to documenting system states and adhering to operational policies.

Health insurance, Retirement plan, Paid time off, Employee discount, Dental insurance Full-time Monday to Friday 316 Main Street East, Ashland, WI 54806, * Location: Ashland, WI 54806 (Commute or relocation required before starting)

• Schedule: Monday to Friday
• Benefits: Health, Dental, and Retirement plans; Paid Time Off (PTO); Employee Discount.

Join us in delivering top-tier IT support that empowers our organization! We’re committed to fostering a collaborative environment where your technical expertise makes a real difference every day. This paid position offers an exciting chance to develop your skills while supporting a vibrant team dedicated to excellence in technology services.

Pay: $20.00 - $25.00 per hour, * Dental insurance

• Employee discount
• Health insurance
• Paid time off
• Retirement plan