Service Desk Monitoring Technician

HTG is looking for an experienced technician to provide after hours Server Monitoring services for one of our enterprise clients. This is a remote position working with the clients server team to initiate, monitor and trouble shoot server operations, and assist end users and resolve tickets as needed.

Duties include:

• Monitoring Servers, network equipment, and critical web applications with Solarwinds. Troubleshooting or routing issues as they arise.

• Monitor and Troubleshoot servers that fail to install patches, Work with internal teams to setup out-of-band patching to reinstall the patches again.

• Monitoring application scripting environment in Stonebranch. Resolving issues or routing as needed.

• Taking end user support calls and troubleshooting as needed.

• Facilitate communication between multiple teams when priority issues arise.

• Creating Active Directory groups, file shares, shared email addresses, or distribution lists.

• Adding or removing users from Active Directory groups, database membership, shared emails, or software roles.

• 3-5 years in a technical support role
• Experience with monitoring ticket systems and working with end users
• Experience with working with a ticketing system in the last 5 years
• Excellent customer service, written and verbal communications skills
• Experience with documenting processes and workflows

1.51.5 out of 5 stars Portland, OR 97204 Hybrid work $24 - $26 an hour - Full-time