Solution Consultant, Integrated Support Services

As an Integrated Support Services Solution Consultant, you drive growth of SoftwareOne’s Microsoft Integrated Support Services (ISS) portfolio, helping customers modernize how they buy and consume Microsoft support. You are a hunter - you generate and pursue Integrated Support Services opportunities in your territory and represent it to customers and the field, working closely with field sales and senior ISS consultants. You partner with field sales and clients to assess their support needs and align ISS proposals to the customer’s Microsoft agreement lifecycle - particularly EA and CSP renewal moments. You translate support requirements into tailored commercial solutions, structure pricing with sales and delivery, and help drive the deal from qualification through close. This role operates as both an overlay to existing SoftwareOne customers and a driver of net-new Integrated Support Services business, and carries an annual revenue quota for Integrated Support Services bookings.

SoftwareOne is an AI-forward company. We actively use AI across our business to improve productivity, decision-making, and outcomes - and we are intentional about hiring people who are curious, hands-on, actively apply AI, and lead by example as technology continues to evolve.

Role & Responsibilities

• Act as a hunter - proactively prospect, generate, and pursue net-new ISS opportunities across your territory.
• Represent Integrated Support Services in your territory as an advocate, and contribute to the region’s ISS go-to-market strategy.
• Take ownership of your territory pipeline and results, working with initiative to consistently deliver against the sales number.
• Partner with field sales and clients to assess support requirements, current Microsoft support coverage, and gaps during discovery.
• Position and sell SoftwareOne’s Microsoft Integrated Support Services, articulating its differentiated value to customers.
• Align ISS opportunities to the customer’s Microsoft buying program lifecycle - timing and structuring proposals around EA and CSP renewal events.
• Scope and size opportunities using analytical rigor, aligning client needs with SoftwareOne’s support delivery capabilities.
• Define pricing in collaboration with sales and delivery.
• Partner with senior ISS consultants on larger or more complex pursuits to build experience and accelerate deals.
• Develop and coordinate clear, comprehensive proposals and Statements of Work (SOWs) outlining scope, service levels, and terms.
• Serve as a knowledgeable resource on Microsoft support offerings in client meetings, presentations, and workshops.
• Build and maintain ISS sales collateral including case studies, presentations, and value/TCO comparisons.
• Collaborate with marketing and the broader solution sales organization to create compelling sales enablement materials.
• Support the full sales cycle from business development through deal closure to achieve quarterly and annual sales targets., The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Success Criteria

• Quota attainment
• Service-line growth (Integrated Support Services)
• Win-rate
• Pipeline growth and development

Organizational Alignment

• The Integrated Support Services Solution Consultant reports to the Integrated Support Services Leader
• Will collaborates closely across field sales teams, the broader solution sales organization, sales leadership, and the support delivery teams, with guidance and support from senior ISS consultants.

• 4+ years of experience in a Microsoft-focused Commercial Executive, Customer Success, Account Manager, Consultant, Acquisition (or equivalent) role.
• Demonstrated understanding of Microsoft buying programs, including the Enterprise Agreement (EA) and Cloud Solution Provider (CSP) programs.
• Direct experience working with a customer through their EA or CSP renewal.
• 1+ years of experience selling Microsoft Support or additional Professional Services.
• Ability to generate, qualify, and progress net-new and expansion opportunities within mid-market and enterprise customers.
• Solid consultative selling skills, including customer discovery, needs analysis, and storytelling.
• Experience navigating complex sales cycles involving technical, business, procurement, and finance stakeholders.
• Ability to articulate differentiated value propositions, handle objections, and influence buying decisions.
• Strong negotiation skills, including experience with procurement processes, deal structuring, and closing complex transactions.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• One or more Microsoft Fundamentals certifications preferred, such as Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or Azure AI Fundamentals (AI-900) preferred.
• Experience selling within a partner/reseller or systems integrator environment preferred.

Pulled from the full job description Tuition reimbursement Employee stock purchase plan Health insurance 401(k) matching Vision insurance Dental insurance Employee assistance program, * Generous pay with bonus structure (quarterly or bi-annual depending on the role)

• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
• Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
• Access to EAP and concierge services plus pre-paid legal at no cost
• Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
• Employee stock purchase plan
• Learning and development opportunities galore, tuition reimbursement, and much more!

• Specific to Nashville and Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. Accommodations: SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs, and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.