TELECOMMUTE ServiceNow Developer

• Works with Business Analysts/Process Owners/Requesters to gain an understanding of functional requirements and to develop technical designs and solutions.
• Analyzes requirements, designs, develop prototypes and works with the Business Analysts/Process Owners/Requesters to fine tune the application, and make recommendations.
• Participates in peer/code/design reviews to verify that quality standards and functional/technical requirements are met.
• Design, code, test and implement moderately complex programs; Develops appropriate programs and systems documentation according to established IT standards.
• Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.
• Enhances existing systems; participates in structured walkthroughs and technical reviews.
• Supports production systems by helping resolve problems, providing timely follow-up on problem report, optimizing performance and streamlining processes
• Participates in inspections to verify ‘‘intent of change’’ is carried out through the entire project.
• Provides support, escalation response to production problem issues/errors.
• Performs root cause analysis and application resolution.
• Provides on call second-level escalation response for client issues and application tickets
• Ensures proper documentation and on-time delivery of all technical artifacts and deliverables.
• Keeps abreast of new Tools & Technology and functionalities across the application.
• Promotes teamwork and leads by example. Has a strong work ethic and demonstrated ability to prioritize, complete tasks on time, and meet deadlines.
• Initiates a personal training plan, continue acquiring skills and knowledge, and pursue an understanding of the organization’s business plans and strategies.
• Maintains highest standards of honesty and integrity. Maintains confidentiality of employee, customer and corporate information.
• Provides general support, administration and maintenance for the ServiceNow platform
• Creates custom applications, record producers, catalog items, reports and dashboards.
• Monitors health, usage and overall compliance of ServiceNow and its applications.
• Coordinates application and platform upgrades.

• At least 3 years’ experience in healthcare environment with knowledge of HIPAA
• SQL experience
• At least 4 years’ application/system development/programming experience
• At least 3 years of ServiceNow experience - application with a lot of modules.
• Has added modules o SPM module experience strategic portfolio management - at least 2 years’ experience, * Experience in an ITIL/ITSM work environment required.
• Microsoft office suite skills required.
• SQL experience required.
• At least three (3) years of experience in a Health Care environment and familiarity with HIPAA required.
• At least four (4) years application/system development/programming experience with at least three (3) years of ServiceNow development.
• Beyond general ServiceNow development skills, we are specifically looking for certain skills including SPM, CMDB/Discovery, Now Assist / AI.

Education:

• BS/BA in related discipline, or equivalent work experience required.