Applications & Technical Support Technician

Insight Global is seeking a Technical Support Technician to provide Tier II technical support and enterprise application administration for a VA state agency. This role serves as the escalation point for complex hardware, software, and application issues, supports workstation deployment and systems administration, and ensures compliance with Commonwealth security standards and CJIS requirements. The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach to supporting mission-critical law enforcement operations. The pay range for the role is $29-$33/hr., * Provide Tier II support for desktops, laptops, mobile devices, peripherals, Microsoft 365, and enterprise applications.

• Troubleshoot and resolve complex technical issues, perform root cause analysis, and document solutions.

• Administer enterprise applications, including user accounts, security roles, permissions, upgrades, and deployments.

• Configure, deploy, image, and support Windows workstations and agency-approved hardware/software.

• Maintain asset inventory records and support technology refresh initiatives.

• Partner with infrastructure, cybersecurity, and vendor teams to resolve incidents and application issues.

• Ensure compliance with Commonwealth Information Security Standards and CJIS Security Policy.

• Develop technical documentation, assist with end-user training, and support IT projects and implementations.

Provide professional customer service and occasional after-hours support as needed.

Experience providing Tier II technical support in an enterprise environment.

Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, and enterprise applications.

Experience troubleshooting desktop, workstation, hardware, and software issues.

Understanding of networking fundamentals and cybersecurity best practices.

Strong analytical, problem-solving, and customer service skills.

Excellent written and verbal communication skills.

Ability to manage multiple priorities and work independently or as part of a team.

Ability to obtain and maintain CJIS security access. 3+ years of enterprise application support and administration experience.

Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM).

Experience supporting law enforcement, public safety, or government applications.

Knowledge of Commonwealth of Virginia Information Security Standards and CJIS requirements.

ITIL Foundation certification.

Microsoft certifications.

CompTIA Security+, Network+, or equivalent certification.

Experience with workstation imaging, software deployment, and endpoint management tools.