IT Support Technician

Insight Global is looking for an experienced IT Support Technician to provide daily technical support for staff located in Richmond, VA. (100% onsite role). This role includes hands on workstation support, office move coordination, hardware deployment, troubleshooting connectivity issues, and assisting users with multifunction devices. The technician will work within VITA processes, respond to user requests, and ensure timely resolution of incidents and service requests.

The ideal candidate is customer focused, organized, and experienced in providing onsite technical support in a state agency or enterprise environment.

Responsibilities:

• Provide onsite support for desktops, laptops, docking stations, monitors, and peripherals.

• Move, set up, and configure workstations during office relocations within the building.

• Assist users with multifunction devices (printing, scanning, copying, faxing).

• Troubleshoot hardware, software, and network connectivity issues.

• Support teleconference and virtual meeting setups (Teams, Zoom, conference rooms).

• Respond to user requests and resolve incidents in a timely manner.

• Enter, update, and track tickets in the VITA Service Portal.

• Coordinate with VITA for escalations, equipment orders, and service fulfillment.

• Order, receive, deliver, and deploy IT hardware and accessories.

• Maintain inventory of devices, peripherals, and consumables.

• Document support activities, asset changes, and procedures as required.

• 2-4 years of hands on IT support experience in an enterprise environment.

• Experience supporting teleconference and A/V equipment. Experience with Polycom/Poly

• Experience supporting office moves and relocating IT equipment.

• Strong knowledge of workstation setup, configuration, and troubleshooting.

• Experience with multifunction devices (Ricoh, Canon, HP, etc.).

• Ability to troubleshoot basic network connectivity (Ethernet, Wi Fi, ports).

• Familiarity with VITA processes, including ticketing, ordering, and escalation.

• Experience responding to and managing tickets in a service management system.

• Proficiency with Windows 11, O365, Teams, and standard office applications.

• Ability to lift and move IT equipment (PCs, monitors, printers, etc.).

• Strong customer service and communication skills. * Prior experience supporting Virginia state agencies.

• Knowledge of ITIL processes (Incident, Request, Asset Management).

• Experience with ServiceNow or similar ticketing systems.

• CompTIA A+, ServiceNow Fundamentals, or similar certification.

The hourly pay rate for this contract position is $17-23/hr and based on experience.