Special System Support

• Field incoming calls, chats, and IT requests
• Resolve issues without escalation to level 2 support teams as much as possible
• Research technical problems and provide solutions to end-users
• Provide training and recommendations to computer users to enhance independence
• Install, configure, and repair company-issued, printers, scanners, and peripheral equipment
• Install and configure PC operating systems and desktop application software
• Process requests for new system access and remove access for terminated personnel
• Other duties as assigned

• Excellent telephone and people skills
• Excellent written communication skills
• Willingness and patience to assist computer users of all technical abilities
• Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software
• Ability to configure, repair, and troubleshoot company-issued, printers, and related equipment
• Strong knowledge of Microsoft Windows and Microsoft Office applications
• Ability to multi-task and properly prioritize problems and projects
• Ability to work early morning hours and weekend hours as assigned
• Ability to respond to and escalate critical event information during after-hours
• Ability to work extended workday and holiday schedules as assigned

Physical and Other Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.
• This is not a Department of Transportation safety-sensitive position

SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.